Mining Technology Technician

Experience Required

• At least six months of related experience in a similar role and environment.
• Ability to speak, read, write, and comprehend English.
• Keep safety as a priority in the work environment.
• Ability to successfully complete a skills assessment (eTRAIN test).
• Valid driver’s license.
• Excellent client service skills.
• Own and maintain required personal tools.
• Strongly Preferred: At least five years heavy equipment technician experience, preferably in a dealership environment. Caterpillar work experience.

Additional Responsibilities

• Own and maintain required personal tools.
• Learn and use Empire, Caterpillar and allied product procedures and systems.
• Maintain current MSHA card if work area requires.
• Provide on-the-job training to technicians and helpers as assigned.
• Make warranty recommendations.
• Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
• Travel to remote locations as needed.
• Perform other related duties as assigned.
• Work within and promote corporate values.

Physical Demands

• Sit, use hands, talk, or hear, stand, walk, reach with hands and arms, climb or balance, and stoop or kneel.
• Lift and/or move up to 50 pounds.
• Regularly exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
• Frequent exposure to wet and/or humid conditions, extreme cold, and extreme heat.
• Frequent exposure to noise levels in the work environment.

Education And Experience

• High school diploma or General Education Degree (GED).
• Current driver’s license.
• Required DOT licensing, medical card, and endorsements as vehicle size dictates.
• Minimum of 6 months related experience.
• Completion of TRAIN test evaluation.
• Must be able to communicate (speak, read, comprehend, write) in English.

Knowledge Skills And Abilities

• Communicate verbally and in writing, information, instructions, and explanations to associates, clients and management regarding vehicle/component/equipment conditions, problems, recommendations, and repair processes.
• Demonstrated technical skill competence.
• Knowledge and skills to operate and understand diagnostic equipment including computerized instrumentation.
• Appropriate manner, conduct, and grooming adhere to company policy.
• Able to work cooperatively and communicate effectively.
• Able to obtain and maintain CDL if required by state or federal law.
• Knowledge of CAT machine components and systems.
• Must have acceptable attendance to meet all company standards and requirements.

Job Summary

• Install, configure, troubleshoot, repair, and support Caterpillar MineStar™ technology systems—including Fleet, Terrain, and Command—on Caterpillar and other Empire-supported mining machines in field and shop environments.
• Commission, calibrate, and validate onboard technology hardware, sensors, networks, and software to ensure proper system performance, machine integration, and operational readiness.
• Diagnose and resolve malfunctions and failures involving GNSS, onboard computers, displays, radios, wiring harnesses, and autonomous control components.
• Prepare Caterpillar machines and MineStar technology systems for deployment, commissioning, and delivery to customer sites.
• Work safely in active mining and construction environments and adverse weather conditions as required.
• Accept out-of-town assignments requiring extended overnight stays.
• Communicate orally and in writing information, instructions, and explanations to associates, clients, and management regarding machine and technology system conditions, problems, corrective actions, and recommendations.

Troubleshooting And Repair

• Troubleshoot and diagnose equipment malfunctions and failures.
• Maintain good client relations and support for corporate marketing objectives.
• Repair, recondition, and maintain equipment and components.
• Prepare service reports.
• Plan and control cost of repair jobs.
• Maintain company equipment – keep in good clean orderly condition.
• Work safely at all times. Adhere to all applicable safety policies.
• Comply with all company policies, procedures, and standards.