Mill Claims Coordinator

Duties & Responsibilities

• Review and revise, as needed, all reported mill claims that fall under manufacturer’s warranties.
• Process mill defect claims by submitting a complete claim form, samples, photos, and other pertinent documents to the manufacturer, utilizing a standardized mill claim form and procedures.
• Consistently follow up with vendors on claim status to ensure a 30-day resolution time frame.
• Develop a strong working relationship with vendor contact and/or vendor sales representative.
• Maintain an internal portal to track and document all submitted claims.
• Utilize external resources such as independent inspectors to aid in the claim resolution process.
• Process all received manufacturer credits to be applied to customer’s account.
• Utilize authorized credit approval level to drive the resolution of a claim as a policy adjustment and/or to meet service time frame.
• Using basic accounting principles ensure that all credits are coded accurately and issued correctly.
• Support the Sales team and work directly with customers in the Mill Claims process.
• Determine a manufacturer’s warranty issue versus an installation or environment issue.
• Document all processes and practices regarding mill claims and offer suggestions as needed

Requirements

• Exhibit a "customer first" attitude
• Ability to multitask and demonstrate strong written and oral communication skills.
• Must be detailed and action oriented and possess strong problem solving & analytical skills
• Proven accuracy in data entry and verification process
• Strong computer skills a must including MS Word and Excel.
• Experience with Dancik preferred
• Basic math and accounting skills
• Associate’s degree in a Business Related Field or minimum of 2 years of work experience in a similar field.