Military Retail Keyholder (Store 6823)

About the Role

The Military Retail Keyholder provides outstanding customer service experiences using GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques. This position ensures products are easy to see and buy, shares product and gaming knowledge with customers, maintains a clean and organized store environment, and fosters customer loyalty and repeat business. The role also involves assisting the store management team in supervising store activities.

Responsibilities

• Deliver world-class customer service by greeting customers promptly, addressing questions or concerns courteously, assisting with gaming needs, informing customers of promotions and trade-in programs, and thanking customers for their business.
• Prioritize customer interactions by circulating throughout the store to assist them, ensuring a commitment to service over tasks.
• Process accurate customer purchases and returns using the Point-of-Sale (POS) system.
• Respond to customer inquiries in person or via phone promptly and professionally.
• Supervise staffing levels to ensure consistent, high-quality customer service.
• Drive sales and customer loyalty by creating complete customer solutions, demonstrating a unique interest in each customer, and making recommendations to simplify and enhance their gaming experience.
• Promote GameStop’s customer benefits, including the new title reservations program and Power Up Rewards loyalty program.
• Support the store team through dependability, continuous improvement, and effective feedback.
• Assist in supervising and training store associates, including Military Retail Keyholders, on job responsibilities, policies, procedures, and guidelines.
• Maintain awareness of associate and customer safety, addressing hazardous situations immediately.
• Assist with inventory counts, stocking and restocking merchandise, and organizing products on the sales floor.
• Count, balance, and reconcile daily transaction totals accurately in the POS system.
• Complete Playbook and closeout paperwork for daily transactions and bank deposits correctly.
• Ensure the store has sufficient cash and change for transactions and make daily bank deposits per guidelines.
• Inspect shipments for discrepancies and record them in the POS system.
• Visually inspect associates' and managers' packages or belongings at store closing or shift end.
• Supervise and delegate tasks to Military Retail Keyholders in the absence of management.
• Verify hours worked for Military Retail Keyholders and close out payroll in the absence of management.

Requirements

• Must be at least 18 years of age with state-required proof of age documents.
• At least 1 year of retail sales, customer service, and/or management experience.
• High school diploma or GED required.
• Video game knowledge preferred.
• Ability to bend, stoop, reach, climb ladders, and lift merchandise up to 20 lbs. from ground level to a minimum height of 4 feet.
• Ability to work alone and move throughout the store unassisted for up to 10 hours.
• Must have transportation to make bank deposits as required.

Skills

• Proficient customer service skills.
• Effective communication in spoken and written English; bilingual (English/Spanish) skills preferred.
• Ability to work in a fast-paced, rapidly changing environment.
• Proficiency in operating a POS system and completing required paperwork.
• Working understanding of basic math functions (addition, subtraction, multiplication, division).
• Working knowledge of alphabetizing.
• Self-motivated with the ability to work as part of a team to complete tasks in a timely manner.
• Strong problem-solving skills and sound judgment.
• Ability to follow instructions provided in written, oral, or diagram form.
• Ability to deliver bank deposits according to loss prevention safety guidelines.
• Ability to work extended hours or days, including Sundays, as necessary.
• Ability to remain effective under pressure and handle stress professionally.
• Commitment to GameStop policies and procedures, including attendance, confidentiality, conflict of interest, and ethical responsibilities.

Competencies

• Building Customer Loyalty: Effectively meets customer needs, builds productive relationships, and takes responsibility for customer satisfaction and loyalty.
• Contributing to Team Success: Actively participates as a team member to achieve goals.
• Customer Focus: Makes customers and their needs a primary focus, educates customers on products, and takes action to meet customer needs.
• Delegating Responsibility: Allocates tasks to maximize organizational and individual effectiveness.
• Energy: Consistently maintains high productivity and operates with vigor and determination over extended periods.

Pay

$18.25 - $21.00 per hour.