Military Personnel Specialist
About the Role
Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers, advise on eligibility requirements, and process applications to determine eligibility. Perform tasks associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance, and IPPS-A Operations and Maintenance and Training.
Act as an alternate ID card operator, performing all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks, including review, research, and verification of source document eligibility and discussing entitlements.
Responsibilities
- Provide products in the format requested using various MS Office tools including Word, Excel, and PowerPoint.
- Select appropriate methods from a wide variety of procedures or make simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide.
- Track and meet required suspense for products, reports, and deliverables.
- Refer recognized problems to others.
Requirements
- Support service/customer service experience.
- Military background/familiarity preferred.
- U.S. Citizen required; must pass an extensive background investigation.