Military Personnel Specialist

FLSA Class: SCA FTE

Responsibilities

• Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors.
• Assist customers, advise eligibility requirements, and process applications to determine eligibility.
• Provide products in the requested format using various MS Office tools including Word, Excel, and PowerPoint.
• Select appropriate methods from a wide variety of procedures or make simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide. Tasks may include:
  • Personnel accounting
  • IPPS-A
  • Military Personnel Files
  • Soldier Readiness Processing
  • Reassignment Processing
  • In/Out Processing
  • Enlisted Personnel Promotions
  • Personnel Actions
  • Personnel Manning
  • Transition Processing
  • Pre/Post Retirement Services
  • Customer Service to Casualty Assistance
  • IPPS-A Operations and Maintenance and Training
• Track and meet required suspense for products, reports, and deliverables.
• Recognized problems are referred to others.
• Perform as an alternate ID card operator, including all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks such as review, research, and verification of source documents eligibility, and discussing entitlements.

Requirements

• Support service/customer service experience.
• Military background/familiarity preferred.
• U.S. Citizen required; must pass an extensive background investigation.