Military and Disability Client Services Coordinator

Key Responsibilities

• Serve as the primary point of contact for military-affiliated clients and individuals with disabilities.
• Assess client needs and connect them with appropriate programs, benefits, and community resources.
• Aid clients with completing applications, forms, and required documentation.
• Cook up referrals to healthcare, employment, education, housing, financial assistance, and other support services.
• Maintain accurate and confidential client records and case documentation.
• Monitor client progress and provide follow-up support to ensure services are effective.
• Collaborate with internal departments and external organizations to coordinate care and resources.
• Educate clients about available benefits, accommodations, and support programs.
• Advocate for clients while ensuring compliance with applicable laws, regulations, and organizational policies.
• Prepare reports and maintain records of client services and program outcomes.

Qualifications

• A high school diploma or equivalent is required.
• An associate's or bachelor's degree in Social Work, Human Services, Psychology, Public Administration, or a related field is preferred.
• Experience working with veterans, military families, individuals with disabilities, or in human services is preferred.
• Knowledge of community resources and government assistance programs is an asset.
• Strong organizational, communication, and interpersonal skills are necessary.
• Proficiency with Microsoft Office and case management or client database systems is required.

Skills

• Client advocacy
• Case coordination
• Customer service
• Communication and active listening
• Problem-solving
• Recordkeeping and documentation
• Organization and time management
• Cultural competence and sensitivity
• Confidentiality and professionalism
• Collaboration and teamwork

Working Conditions

• Office, nonprofit, healthcare, government, or remote/hybrid environment depending on the employer.
• Full-time position with occasional travel to community events or client appointments.
• Regular interaction with clients, service providers, and partner organizations.