Military Affairs Representative Mid-level (East South Central)

About the role

The Opportunity We are seeking a Military Affairs Representative I – The ideal candidate will possess extensive experience within the Army National Guard and/or Air National Guard and demonstrate a comprehensive understanding of the National Guard's dual state and federal mission. This aligns to Tennessee, Mississippi, Alabama, and Louisiana region of the United States and the Representative would be best to reside in that region.

Responsibilities

• Meets with military installation senior leadership to build relationships and develop business opportunity events in support of military members and their families.
• Utilizes and applies broad knowledge of USAA's full range of business products, services and business processes and programs available to improve relationships with leaders, members and prospects.
• Serves as a resource to peers and team members including leading and training cross-functional teams in the execution of face-to-face marketing and informational events.
• Identifies and understands the intended goals of Military Affairs and USAA.
• Works as a military subject matter expert with USAA lines of business and functions when access to military installations is required or when military expertise is essential to project success.
• Deepens existing relationships with senior military leaders to optimize business opportunities on and off military installations.
• Analyzes, identifies trends, and makes recommendations regarding market segments and effective resource utilization.
• Collaborates with management and marketing to develop initiatives and programs to effectively reach members and prospects.
• Plans and negotiates installation marketing agreement as part of the installation marketing plan and strategy; this includes marketing tactics, placement, and timely and relevant messaging.
• Assists in managing installation marketing currency, creative rotation, and replacement.
• Analyzes past campaign performance and adjusts approach as needed to attain Marketing agreement success/return on objectives.
• Schedules and conducts Military Acumen Visits for USAA Leaders.
• Participates as a subject matter expert on USAA wide teams.
• Provides Military 101 training at New Employee Orientation and provides USAA Financial Readiness Training to ROTC Units and the military community.
• Audits Military communications developed by the Association for employee education to ensure accuracy and USAA mission relevancy.
• Represents all USAA lines of business and their products and services.
• Dialogues with members provide feedback to senior management on issues, accolades and competitive intelligence.
• Manages assigned program expenses within annual budget.
• Contributes to employee understanding of critical aspects of military life and culture.
• Solves issues and navigates obstacles to deliver work products.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor’s Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 or more years of experience engaging in the military community.
• Possession of Military ID card required.
• Understanding tactical, operational and planning, understanding of program development and project tracking, and ability to develop and understand business metrics.
• Ability to use Microsoft Office products including Excel, Word and PowerPoint and other software to develop analyses, charts and supporting documentation.
• Military Affairs Representative I – The ideal candidate will possess extensive experience within the Army National Guard and/or Air National Guard and demonstrate a comprehensive understanding of the National Guard's dual state and federal mission.
• Experience serving as a senior enlisted leader, command chief, command sergeant major, first sergeant, commander, or principal staff officer with responsibility for strategic planning, stakeholder engagement, and organizational initiatives.
• Extensive knowledge of the National Guard Bureau, Joint Force Headquarters structure, state military departments, Army National Guard readiness centers, Air National Guard wings, geographically separated units, Regional Training Institutes, and major training sites.
• Demonstrated understanding of National Guard force structure, operational requirements, deployment cycles, domestic operations, state active-duty missions, the technician program, Title 10 and Title 32 authorities, and the unique challenges facing currently serving Guard members and their families.
• Established relationships with Adjutants General, Commanding Generals, Wing Commanders, Senior Enlisted Leaders, Executive Directors, Family Program Directors, Employer Support of the Guard and Reserve (ESGR), National Guard associations, and other key influencers throughout the National Guard community.

Qualifications

• Minimum Experience: Bachelor’s Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 or more years of experience engaging in the military community.
• Possession of Military ID card required.
• Understanding tactical, operational and planning, understanding of program development and project tracking, and ability to develop and understand business metrics.
• Ability to use Microsoft Office products including Excel, Word and PowerPoint and other software to develop analyses, charts and supporting documentation.
• Military Affairs Representative I – The ideal candidate will possess extensive experience within the Army National Guard and/or Air National Guard and demonstrate a comprehensive understanding of the National Guard's dual state and federal mission.
• Experience serving as a senior enlisted leader, command chief, command sergeant major, first sergeant, commander, or principal staff officer with responsibility for strategic planning, stakeholder engagement, and organizational initiatives.
• Extensive knowledge of the National Guard Bureau, Joint Force Headquarters structure, state military departments, Army National Guard readiness centers, Air National Guard wings, geographically separated units, Regional Training Institutes, and major training sites.
• Demonstrated understanding of National Guard force structure, operational requirements, deployment cycles, domestic operations, state active-duty missions, the technician program, Title 10 and Title 32 authorities, and the unique challenges facing currently serving Guard members and their families.
• Established relationships with Adjutants General, Commanding Generals, Wing Commanders, Senior Enlisted Leaders, Executive Directors, Family Program Directors, Employer Support of the Guard and Reserve (ESGR), National Guard associations, and other key influencers throughout the National Guard community.

Skills

• Extensive experience within the Army National Guard and/or Air National Guard.
• Comprehensive understanding of the National Guard's dual state and federal mission.
• Experience serving as a senior enlisted leader, command chief, command sergeant major, first sergeant, commander, or principal staff officer.
• Knowledge of the National Guard Bureau, Joint Force Headquarters structure, state military departments, Army National Guard readiness centers, Air National Guard wings, geographically separated units, Regional Training Institutes, and major training sites.
• Understanding of National Guard force structure, operational requirements, deployment cycles, domestic operations, state active-duty missions, the technician program, Title 10 and Title 32 authorities, and the unique challenges facing currently serving Guard members and their families.
• Strong relationship building and influencing skills.
• Ability to work weekends and long hours, with at least 120 days of travel per year.
• Experience in military community engagement, program development, and advocacy.
• Ability to use Microsoft Office products including Excel, Word and PowerPoint and other software to develop analyses, charts and supporting documentation.

Benefits

• Compensation range: The salary range for this position is: $69.920-$133,620.
• USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
• The actual salary for this role may vary by location.
• Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
• Best-in-class benefits to support physical, financial, and emotional wellness including comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Career path planning and continuing education assists employees with their professional goals.

Pay

$69.920 - $133,620

Schedule

Remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be encouraged to work on-site four days per week.