Milieu Supervisor - overnights

Position Summary

The Milieu Supervisor is responsible to provide trauma-informed milieu leadership and mentorship in the treatment guidance plans through effective communication, organization, and planning of the daily operations of the program and assigned unit.

Responsibilities

• Staff Scheduling & Coverage: Create staff schedules to ensure proper coverage and safety. Step in to cover shifts when needed.
• Staff Oversight: Monitor staff performance, provide coaching and mentoring, and ensure they follow trauma-informed practices.
• Daily Operations: Help plan daily activities, transportation, family visits, and special events to support treatment goals.
• Documentation & Communication: Ensure all shift reports and client updates are completed accurately and shared with the right people.
• Client Support: Make sure new clients feel welcomed and their needs (clothing, food, appointments) are met promptly.
• Team Leadership: Assign primary staff to each youth, support staff development, and participate in hiring and training.
• Performance Management: Conduct evaluations, address performance issues, and work with HR and clinical leaders as needed.
• Safety & Compliance: Conduct safety checks, resolve issues quickly, and stay up to date on policies and required training.
• Confidentiality: Maintain strict privacy for all client and family information. Recognize and value cultural differences in all aspects of work and service delivery.

Requirements

• Required Education and Licensure: High School diploma or equivalent. Minimum of two (2) years of experience working in a related industry. Minimum of one (1) year supervisory experience required. Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements. Must have the ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges. Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values. Must successfully pass a DHS background check.
• Preferred Education And Experience: Associate or bachelor’s degree in social work, psychology, or a clinically related field preferred. Minimum of one (1) year of experience working with clients and families preferred.

ICARE Values & Behavioral Competencies

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.