Milieu Coordinator

Purpose Statement

Responsible for the coordination and supervision of patient milieu staff for all elements of direct patient care during work shift.

Essential Functions

• Monitor shift change activities to assign staff, review staffing for the units and adjusts as necessary.
• Facilitate and monitor patient care and programming.
• Review medical records for timely documentation as required.
• Facilitate the individual admission and discharge processes, as well as patient transfers.
• Review and monitor required paperwork for completion and timeliness requirements.
• Facilitate person-centered planning process with individuals to assess and develop plans based on their needs.
• Train and mentor direct care staff during the shift as necessary, or as assigned by the Milieu Manager.
• Audit individual records to ensure regulatory requirements are met.
• Report issues to supervisor as necessary regarding compliance.
• Respond to individual, family and guardians regarding concerns.
• Report pertinent information to the Milieu Manager in a timely manner.
• Perform direct care duties as required.
• Demonstrate a positive, empathetic and professional attitude towards customers always.
• When patient needs are not met, acknowledge and work to resolve complaints.
• Recognize that patient safety is a top priority.

Other Functions

Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• High school diploma or equivalent with four or more years’ experience in a behavioral health environment required; OR Associates Degree in a human service field with two or more years’ experience in a behavioral health environment required.
• Two or more years’ experience with the population of the facility preferred.

Licenses/Designations/Certifications

• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.