Middle Office Associate

About the role

Moomoo Financial Inc is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Responsibilities

• Review new account applications and conduct red flags review. Process account profile update and password reset requests, ensuring accuracy and completeness before processing.
• Work with Operation team to prepare and send corporate action notices to clients, ensuring accurate and timely communication.
• Act as a backup person to provide customer service support for email inquiries. Assist outbound emails sending on behalf of other departments.
• Collaborate with Risk Control and Operation teams to monitor potential fraudulent activities and take action to prevent financial loss following firm’s standard operating procedures (SOPs). Maintain effective communication with clients.
• Collaborate with the Compliance team to identify areas for improvement and implement process enhancements to achieve operational efficiency
• Afford to assist managers to oversee various projects aimed at assisting different departments within the organization to increase operational efficiency and reduce compliance risks. Foster Cross-functional collaboration by effectively communicating project goals, timelines, and deliverables.

Requirements

• Bilingual English/Chinese proficiency is a plus
• Bachelor’s degree in Business Administration, Finance, Economics, or a related field. A minimum of 2 years of experience in a similar role or a combination of education and relevant experience.
• FINRA Series 7, and 63 licenses preferred
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines and handle multiple projects simultaneously
• Strong communication and interpersonal skills, with the ability to effectively collaborate with different departments and stakeholders
• Attention to detail and strong analytical and problem-solving skills
• Ability to work independently and work in a fast-paced and high-pressure environment

Benefits

• Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents
• 401k Employer Contribution: We match your contributions to help you grow your retirement savings
• Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy
• Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work
• Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success