Mid Market Account Manager, Spectrum Business

About the Role

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing, and retaining voice, data, and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum’s reputation for trusted solutions.

Responsibilities

• Upsell voice, data, cloud, and video services to existing customers and secure contract renewals within assigned segments
• Win back former customers by presenting compelling solutions and incentives
• Achieve monthly revenue quotas through strategic account management and targeted sales activities
• Initiate contact with prospective clients through telephone outreach, cold call visits, networking, and participation in industry events
• Develop customer-centric proposals that articulate Spectrum’s value proposition
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management
• Maintain comprehensive sales databases to track activity and customer information
• Work closely with Sales Support and Marketing teams to drive successful account outcomes
• Participate in sales meetings and training sessions to deepen your knowledge and expertise

Working Conditions

Office-based role with occasional travel to customer locations.

Requirements

• High school diploma or general education degree required (GED)
• Working knowledge of computers, computer networking, Internet solutions, and fiber-connected networks

Preferred Qualifications

• Bachelor’s degree in a business-related field
• Account management or sales experience in the telecommunications B2B industry
• Practical experience using CRM systems such as SalesForce
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook

Pay

The base pay for this position generally is between $43,800.00 and $72,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums. This position is also eligible for additional forms of other incentive-based compensation such as bonuses and has a commission earnings target starting at $64,734.

Benefits

Spectrum offers a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.