Mid Market Account Manager
About the role
As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum’s reputation for trusted solutions.
Responsibilities
- Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments
- Win back former customers by presenting compelling solutions and incentives
- Achieve monthly revenue quotas through strategic account management and targeted sales activities
- Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events
- Develop customer-centric proposals that articulate Spectrum’s value proposition
- Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management
- Maintain comprehensive sales databases to track activity and customer information
- Work closely with Sales Support and Marketing teams to drive successful account outcomes
- Participate in sales meetings and training sessions to deepen your knowledge and expertise
Requirements
- High school diploma or general education degree required (GED)
- Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks
Preferred Qualifications
- Bachelor’s degree in a business-related field
- Account management or sales experience in the telecommunications B2B industry
- Practical experience using CRM systems such as SalesForce
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook
Benefits
Charter Communications offers a comprehensive pay and benefits package that supports all aspects of employees' well-being at every stage of life.
Pay
Details regarding pay are not specified in the provided job posting.
Schedule
Details regarding schedule are not specified in the provided job posting.
Qualifications
To qualify for this position, applicants must be able to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Skills
Practical experience using CRM systems such as SalesForce, proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
Benefits
Charter Communications offers a comprehensive pay and benefits package that supports all aspects of employees' well-being at every stage of life.
Company Information
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here
We are committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.