Mid Level Systems Engineer

TITLE

ACTIVE TS/SCI WITH FULL SCOPE POLY REQUIRED

About the role

Candidate will provide services to support implementation and rollout of Service now in a new environment. Candidate will be able to structure and manage configuration items (CIs), attributes, and ServiceNow CMDBs. Candidate will be able to interpret and implement customer’s business processes and best practices in the tool. Candidate will assist in establishing SOPs, governance and Change Management processes. This position requires infrequent travel throughout WMA.

Responsibilities

• Understand and implement complex business practices and workflows in ServiceNow
• Work with a technical team following an agile software development methodology for planning, implementing, and delivering ServiceNow capabilities
• Administration and O&M of SerivceNow relational databases
• Administration and management of Service now user roles/groups/permissions
• Provide support for data migration efforts

Requirements

• Degree in Computer Science or Computer Engineering, or related field; if no degree, 8+ years of experience in software engineering/developing
• Experience of ServiceNow data models, capabilities and relationships
• 4+ years of experience with MySQL/relational databases
• Experience managing configuration items (CIs) and the ServiceNow Configuration Management Database
• Experience working with COTS solutions performing integration activities
• Experience working as DBA performing data migrations