Mid-Level Software Engineer (Full-Stack) - Client Enablement

About the role

Are you a fast learner who thrives in a collaborative environment and loves helping others with technology? We're seeking a Mid-Level Software Engineer (Full-Stack) for Client Enablement who’s not only tech-savvy but also passionate about providing exceptional customer support and working with various tools—including low-code/no-code platforms. The position is based in Falls Church, VA (must be on-site in office, with partial telework flexibility) and is full‑time, permanent.

Responsibilities

• Ensure smooth and efficient operation of software systems across multiple platforms and environments.
• Deliver outstanding technical and customer support, engaging clients with empathy, clear communication, and a solution‑focused mindset.
• Proactively collaborate with a supportive and dynamic technical team to troubleshoot, optimize, and maintain mission‑critical applications.
• Leverage low‑code/no‑code tools to streamline workflows, automate processes, and enhance system capabilities with agility and minimal custom development.
• Install, configure, and maintain software systems and components across diverse user environments to meet performance and usability standards.
• Monitor system performance proactively, addressing potential issues before they impact users or operations.
• Manage user accounts and permissions with a strong focus on security, efficiency, and user experience.
• Create and maintain detailed technical documentation, and actively contribute to a growing internal knowledge base.
• Log, track, and resolve support tickets in a timely, transparent, and customer‑centric manner.
• Embrace a culture of continuous improvement—sharing ideas, supporting teammates, and contributing to a positive, inclusive work environment that values innovation and collaboration.

Requirements

• Bachelor’s degree in computer science, Software Engineering, or a related technical discipline.
• Minimum 5+ years and up to 20 years of professional experience in software development, technical support, or system administration in a production or enterprise environment.
• Strong foundation in full‑stack development, including experience with at least one back‑end language (e.g.,