Associate Software Engineer (Full-Stack) - Client Enablement

About the role

We're seeking an Associate Software Engineer (Full-Stack) for Client Enablement who’s not only tech-savvy but also passionate about providing exceptional customer support and working with various tools—including low-code/no-code platforms.

Responsibilities

• Ensure smooth and efficient operation of software systems across multiple platforms and environments.
• Deliver outstanding technical and customer support, engaging clients with empathy, clear communication, and a solution-focused mindset.
• Proactively collaborate with a supportive and dynamic technical team to troubleshoot, optimize, and maintain mission-critical applications.
• Leverage low-code/no-code tools to streamline workflows, automate processes, and enhance system capabilities with agility and minimal custom development.
• Install, configure, and maintain software systems and components across diverse user environments to meet performance and usability standards.
• Maintain system performance by monitoring it proactively, addressing potential issues before they impact users or operations.
• Manage user accounts and permissions with a strong focus on security, efficiency, and user experience.
• Create and maintain detailed technical documentation, and actively contribute to a growing internal knowledge base.
• Log, track, and resolve support tickets in a timely, transparent, and customer-centric manner.

Requirements

• Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related technical discipline.
• 2+ years of professional experience in software development, technical support, or system administration in a production or enterprise environment.
• Strong foundation in full-stack development, including experience with at least one back-end language (e.g., Java, C++) and one front-end framework/library (e.g., Angular, React, JSP).
• Familiarity with web technologies and protocols (HTML, CSS, JavaScript, REST APIs).
• Proficiency in writing and troubleshooting SQL queries; understanding of relational databases (e.g., MSSQL, Oracle).
• Hands-on experience with software configuration, deployment, or maintenance in hybrid cloud/on-prem environments.
• Experience using issue tracking systems (e.g., Jira, ServiceNow, Zendesk) and managing support workflows.
• Working knowledge of version control tools such as Git and SVN.
• Understanding system security principles including access control, identity management, and secure software configuration.
• Strong troubleshooting, analytical, and diagnostic skills to investigate, analyze, and resolve technical issues efficiently.
• Demonstrated ability to communicate technical concepts to non-technical users in both written and verbal forms.
• Proven ability to work independently and collaboratively in agile or cross-functional teams.
• Quick learning ability—you’re comfortable picking up new tools, workflows, and platforms.
• A team-oriented mindset, you work well with others, communicate clearly, and contribute positively.
• A service-first attitude—you thrive in customer-facing situations and enjoy helping people solve technical challenges.

Qualifications

• Authorization to work in the U.S.
• Ability to obtain and maintain a U.S. government Public Trust clearance.

Skills

• Deep knowledge and experience in front-end or back-end development frameworks (e.g., React, Angular, Node.js, Spring).
• Master’s degree in Computer Science or equivalent experience.
• Proficiency in writing complex SQL queries, procedures, or reports.
• Exposure to DevOps practices, CI/CD pipelines, or infrastructure automation tools (e.g., Jenkins, GitHub).
• Experience supporting or developing within enterprise IT environments or customer-facing technical roles.
• Demonstrated success in building strong user relationships and delivering high-quality client support.
• Strong written and verbal communication skills.
• Excellent customer relationship-building abilities.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule.
• Professional development opportunities.
• Health insurance coverage.
• Retirement savings plan.
• Employee assistance program.

Pay

• $80,000 - $100,000 annually.

Schedule

• Full-time.