[Mid Level] Korean Bilingual Business Analyst 2 - B2B Service Planning & Process Improvement (17529-1)

Position Overview

Job Title: Korean Bilingual Business Analyst 2
Educational Requirement: Bachelor's Degree in Business Administration, Management, or related field
Experience: 5+ years of experience in administrative support, project management, and cross-functional collaboration with a focus on B2B service planning and process improvement

Location

Englewood Cliffs, NJ

Benefits & Perks

• Medical Insurance (Health, Dental & Vision)
• 401(k)
• Paid Time Off
• H1B/Green Card Sponsorship for qualified employee
• Hands-on experience at global industry leader Samsung
• Opportunities for career advancement

Summary

Support B2B service planning and administrative functions in collaboration with cross-functional teams
Aid senior leadership with strategic report preparation and presentation development
Drive continuous process improvement by leveraging customer feedback and stakeholder input
Facilitate seamless project execution through report generation, meeting documentation, and PowerPoint presentations
Bilingual English/Korean communication required for coordination with global teams and headquarters

Duties and Responsibilities

• Service Planning & Administrative Support: Oversee and execute administrative functions, including the review and documentation of service plans, project progression, and key discussions to ensure alignment with organizational goals
• Project Support: Provide comprehensive support for project management activities, including report generation, presentation development (e.g., PowerPoint), and meeting note documentation to facilitate seamless project execution
• Cross-Departmental Collaboration: Foster collaboration across departments to enhance B2B customer satisfaction, ensuring alignment with customer expectations and organizational objectives
• Reporting Preparation: Assist in the preparation of strategic reports for senior leadership and the Global HQ office in Korea, ensuring accuracy, relevance, and timeliness
• Process Improvement: Develop and optimize B2B service processes in collaboration with stakeholders, leveraging strategic thinking and customer feedback to drive continuous improvement
• Strategic Target Alignment: Contribute to the preparation of strategic initiatives and collaborative efforts to achieve team targets, ensuring alignment with broader organizational goals

Skills & Qualifications

• 5+ years of experience in administrative support, project management, and cross-functional collaboration, with a focus on B2B service planning and process improvement
• Bilingual proficiency in English and Korean, with advanced reading and writing skills required for seamless communication with global teams and stakeholders
• Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook, to support reporting, presentations, and documentation
• Strong project and program management skills, with a proven ability to plan, coordinate, and execute projects and events efficiently; experience with Smartsheet is a plus
• Exceptional relationship-building and stakeholder management skills, with the ability to collaborate internally and externally across all organizational levels
• Strategic thinking and problem-solving abilities, with a focus on aligning B2B service processes with customer expectations and team objectives
• Adaptability and resilience to thrive in fast-paced, dynamic environments while managing multiple priorities effectively
• An analytical mindset with a self-driven approach to continuous learning and process optimization

JND Boilerplate

Our team of business professionals supports a wide range of operations including data analytics, financial analysis, program management, and strategic planning. We also have opportunities in tech/engineering, QA, and many more! Our vision is 'We Want to See You Grow' to become the industry leader for both employee and company. For more information about JND, please visit www.jndsolutions.com

Hashtags

#Samsung #BusinessAnalyst #KoreanBilingual #B2B #ProcessImprovement #ProjectManagement #MidLevel #Operations #ServicePlanning #Bilingual