Senior Business Analyst (Korean Bilingual)

Client: Korean IT Services and IT Consulting – onsite in Plano, TX (1-year W-2 contract, up to $7,500/month DOE).

About the Role

Primary Business Analyst and on-call support for the web-based GTNE Travel Reservation and Settlement System. You will troubleshoot issues, gather user requirements, deliver training, and drive process improvements to minimize recurring problems.

Responsibilities

• Serve as the first point of contact for troubleshooting and resolving system issues in the Travel system.
• Identify, document, and translate end-user technical requirements into training materials and operational documentation.
• Maintain strong relationships with end users and provide ongoing support.
• Collaborate across engagement teams to ensure all aspects of a task are addressed.
• Understand and apply HR/GA policies and workflows related to the Travel system.
• Clarify user needs, diagnose root causes, propose solutions, and follow up to confirm resolution.
• Support HQ with implementation, management, and optimization of new and existing Travel-system processes.
• Analyze customer requirements and tailor system usage to meet business objectives.
• Create and update operation manuals, training materials, and solution documents.
• Proactively identify process improvements based on support trends to reduce recurring issues.
• Monitor, report, and interpret system performance against operating standards.

Requirements

• Bilingual proficiency in Korean and English (required).
• Bachelor’s degree in Computer Science or a related discipline with an IT or HR/GA focus.
• 7+ years of experience in IT support or GA/Accounting operations support.
• Experience working in matrix organizations.
• Strong interpersonal, communication, and customer-service skills.
• Excellent business analytical and problem-solving abilities.
• Ability to develop plans, manage risks, and organize multiple tasks.
• Willingness to challenge established practices and take calculated risks.
• Ability to prioritize customer needs and perform under pressure or in crisis situations.
• Strong time-management skills aligned with job objectives.

Benefits

• 401K match (no insurance provided).

Schedule

• Onsite, Monday–Friday, 9 AM–6 PM.

Pay

Up to $7,500 per month, dependent on experience.