MID-LEVEL GIVING OFFICER

About the role

CapRadio’s Development and Engagement team plays a critical role in sustaining our public service mission by interacting with our members, maintaining donation records, creating personalized touchpoints and communications, and strengthening the connection we have with our community. This is an exciting opportunity to join a growing, collaborative team that is building a strong and sustainable future for public media in the region.

The Mid-Level Giving Officer (MLO) reports directly to the Associate Director of Donor Development and is responsible for executing donor engagement, cultivation, and stewardship strategies to achieve donor retention and donor revenue goals. This role regularly interacts with assigned donors by telephone, email, and personal mail to effectively grow individual giving support and our mid-level donor program. The MLO stewards assigned donors, cultivating them with a tiered approach to develop authentic, lasting relationships that deepen engagement and grow financial support of CapRadio.

The ideal candidate will be a curious, independent self-starter who can effectively collaborate with others to achieve individual and organizational fundraising targets. Candidates with a background in fundraising, membership programs, communications strategies, and stewardship are preferred. Attention to detail, effective project management skills, and experience with CRM systems and databases are key qualities for this position. Strong speaking and writing skills are critical. Familiarity with major gifts programs, public media fundraising, NPR, and CapRadio’s local news and music offerings is highly desirable.

Responsibilities

• Develop and maintain relationships with 500-700 of CapRadio’s mid-level donors across multiple channels—including phone, email, and mail—to strengthen donor relationships, increase retention, grow year-over-year giving, and meet revenue goals.
• Support team outreach efforts, as assigned by the Associate Director of Donor Development.
• Encourage support from assigned donors during key fundraising campaigns, including seasonal drives, calendar and fiscal year-end appeals, and Big Day of Giving.
• Maintain accurate and timely donor records, including engagement activity and donor insights, within the donor database to support relationship management and organizational continuity.
• Support donor cultivation and stewardship through strategic participation in CapRadio events, in-person programs, and other face-to-face engagement opportunities.
• Provide regular activity reports, pipeline updates, and strategic insights to the supervisor regarding donor engagement, upcoming solicitations, and portfolio progress.

Requirements

• Three or more years of previous work experience in customer interactions, including two or more years of fundraising or development experience.
• Excellent written communication skills for email and handwritten correspondence.
• Experience in creating verbal rapport with donors by phone.
• Strong can-do attitude, with an emphatic nature that is flexible in response to changing circumstances and needs at the station, in donors’ lives, and in the world.
• Sensitivity to donors’ questions, communication styles, and philanthropic interests.
• Prompt follow-through on donor inquiries.
• Strong interpersonal skills, attention to detail, and proficiency in CRMs (e.g., Raiser’s Edge, Salesforce, etc.).

CapRadio will require employment and education verification for the new hire.

Location

This position is primarily on-site in Sacramento, California, with one remote day per week available after successful completion of the onboarding period.

Pay

The compensation for this role is $62,000–65,000 annually.

Benefits

• Competitive medical, dental, and vision insurance
• Retirement plan
• Paid holidays
• Flexible vacation
• Paid sick leave
• Group life insurance
• Flexible spending plan for health and dependent care