Mid Cities Healthy Living - Customer Svc Spec - Part Time

About the Role

As a Customer Service Specialist in our Healthy Living Department, you'll provide a well-stocked and well-maintained department while delivering superior customer service.

Responsibilities

• Customer Service / Sales:
  • Provides superior customer service
  • Answers customer questions regarding products and assists with selections
  • Helps customers locate store merchandise
  • Uses suggestive selling techniques to meet customer needs and build department sales
  • Prepares work schedules for the department
  • Provides work direction and training to department Partners
• Stocking:
  • Stocks and rotates items as needed
  • Assists with inventory control; loads, unloads, and moves product
  • Organizes, cleans, and prepares the back area for the night crew and incoming trucks
  • Organizes merchandise on pallets to make the department presentable to the public
  • Ensures integrity of shelf tags and signage in the department; may create/prepare signage as needed
  • Maintains standards in shrink, safety, inventory control, and sanitation
  • Checks shipments for out-of-date and damaged products to ensure freshness and quality
  • Builds, stocks, maintains, and takes down store displays

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 1+ years of experience preferred
• Knowledge/Skills/Abilities:
  • Knowledge of natural foods, vitamins, minerals, macrobiotics, herbs, sports nutrition, organics, homeopathy, and aromatherapy - Required
  • Strong customer service and interpersonal skills - Required
  • Strong verbal/written communication skills - Required
  • Strong time-management, planning, and organization skills - Required
  • Strong merchandising and selling skills - Required
  • Leadership skills - Required
  • Ability to manage multiple priorities and shift focus between projects/tasks in a fast-paced environment - Required
  • Ability to train partners - Required
• Education: HS Diploma or GED - Required
• Licenses/Certifications: Completion of Basics of Safety training - Required

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, performing detailed and precise tasks
• Handle customer complaints professionally and courteously
• Constantly reach at waist, grasp
• Frequently stand, walk
• Occasionally reach at overhead, shoulder, knee, floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to loud noises, ambient temperatures, and wet conditions
• Demonstrate ability to lift 15 lbs and manage in excess of 15 lbs
• Partners must never lift beyond their safe lifting limit; break down heavy items or ask for assistance if needed

Last revised: 11/1/2012