MID

About the role

The Mid-Level Help Desk Technician (DTS) – Mid position supports the U.S. Army Space and Missile Defense Command (USASMDC) G8, Resource Management – Audit System and Policy (RMASP) Division for Telework. This role provides Tier II DTS customer support, assists with software usage and troubleshooting, audits DTS authorizations and vouchers, supports GTCC actions, maintains performance logs, processes taskers, and supports audit readiness activities.

Responsibilities

• Provide Tier II DTS customer support to travelers, Approving Officials, and organizational DTS users via phone and email
• Audit DTS authorizations and vouchers for compliance with the Joint Travel Regulation (JTR) and DoD Financial Management Regulation (FMR) 7000.14-R
• Support Government Travel Charge Card (GTCC) actions, including activation/deactivation and credit limit adjustments based on approved requests
• Maintain daily performance logs tracking calls, requests, audits, services delivered, status, and closeout
• Use SharePoint and SMDC Knowledge Management Support Tools (KMST) to process taskers and support DTS-related workflows
• Affiliate with content management and business process analysis supporting audit readiness activities
• Submit process improvement recommendations to the ACOR to mitigate risk and improve DTS operations

Requirements

• Secret clearance (required)
• 4 to 7 years of experience providing DTS or DoD travel support
• Demonstrated knowledge of DTS modules, workflows, and travel policy
• Experience auditing DTS transactions for JTR and DoD FMR compliance
• Experience supporting remote service desk operations
• Familiarity with SharePoint and web-based knowledge management tools