Microsoft Systems Cloud Engineer

Manatt, Phelps & Phillips, LLP is a multidisciplinary, integrated national professional services firm with over 500 professionals, known for quality and an extraordinary commitment to clients. The Firm’s groundbreaking approach combines legal services, advocacy, and business strategy.

About the role

This senior-level role on a team of system engineers and analysts is responsible for the installation, configuration, maintenance, security, and reliable operation of the Manatt domain, including Exchange, Active Directory (on-prem and Azure), SPAM filtering, TEAMS, VPN, and Identity management.

Responsibilities

• Demonstrate mastery in the administration of the Microsoft 365 environment and its capabilities.
• Handle testing, implementation, and deployment of Exchange Online.
• Manage a Query Exchange environment using the Office 365 Command online tool.
• Implement and support security policies, such as data retention.
• Provide technical expertise on the messaging environment in the Cloud (Microsoft 365).
• Manage problem resolution to satisfactory completion by handling tickets escalated to the engineer level.
• Review, test, and make recommendations for functionality of Microsoft 365 including Microsoft Outlook.
• Demonstrate expertise in anti-spam filtering, logging, email tracking, and transport rules.
• Administer Single Sign-On using Multi-Factor Authentication.
• Perform scripting and reporting using PowerShell.
• Develop scripts for automating/updating processes within the environment.
• Manage team performance to ensure it meets or exceeds defined Service Level Agreements.
• Responsible for the VPN solution (Always on VPN).
• Perform migrations and deployments related to the building, upgrade, and maintenance of MS Exchange.
• Conduct monthly audits on the Active Directory environment to reconcile users.
• Collaborate with the Local IT team to establish better process flow to mitigate incidents/tasks.
• Manage users' mobile devices through Mobile Device Management (MDM) solutions (MS Intune).
• Troubleshoot ActiveSync issues with mobile devices.
• Troubleshoot issues with Microsoft 365 Teams.
• Create security and distribution groups in Active Directory.
• Create user guides and instructional documents for end-users.
• Manage assigned group and file-level permissions in Active Directory.
• Oversee, configure, and troubleshoot all aspects of Enterprise Systems, including Microsoft, Linux services, Webservers, SQL databases, DHCP, DNS, Print Servers, MS O365, and applications using these services.
• Provide Tier 3 support for escalated desktop issues related to application deployment.
• Evaluate current procedures and processes for accomplishing objectives and continuously develop and implement improved practices.

Requirements

• 5+ years maintaining domain controllers.
• 5+ years’ experience in Windows Operating Systems.
• 5+ years’ experience configuring and managing MS Teams, OneDrive, and O365 applications.
• Experience with Active Directory and ancillary technologies such as DHCP, DNS, GPO, Sites and Services, Logon Scripts, etc.
• Understanding of the differences between on-premise and cloud-based server/software implementations.
• Experience setting up and maintaining Azure AD sync.
• Experience using Intune (or other MDM) to manage mobile devices and endpoints.
• Experience configuring and administering Single Sign-On and Multi-Factor Authentication systems (Okta & Azure a plus).
• Experience with email-related technologies such as archiving, antispam, backups, SMTP tracking logs, etc.
• Experience configuring conditional access policies for Exchange Online, Teams, OneDrive, and O365 applications.
• Experience with Microsoft Network, Security, and Operating Systems (server and workstation installation, configuration, and troubleshooting).
• Experience with Microsoft applications and services such as DHCP, DNS, FTP, IIS, Intune, O365, SCCM, SharePoint, and SQL.
• Experience planning, implementing, and troubleshooting MS O365, Teams, Azure, Exchange Online, and TEAMS.
• Experience installing, setting up, and managing Active Directory domain service.
• Understanding of Azure-based PaaS and IaaS.
• Scripting experience using PowerShell.
• Ability to work in a team environment with other systems administrators and engineers, as well as other computer/facility support organizations.
• Strong communication skills, both written and verbal, with responsibility for documentation of system installation and configuration efforts.

Qualifications

• Certifications preferred (e.g., Windows, Microsoft Endpoint Manager, SCCM / MCSE).
• Follow proper escalation, communications, and change management policies for production system problems.
• Ability to multi-task various related efforts.