Microsoft Solutions & Governance

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Location: Lakewood, WA. This position is on-site and hybrid eligible after completing a successful introductory period.

About the Role

The Microsoft Solutions & Governance Manager creates and maintains a Microsoft ‘Center of Excellence’ leading and supporting enterprise-level initiatives involving the Microsoft 365 suite of applications, services, solutions, and governance. This role is instrumental in leveraging the Microsoft 365 ecosystem, modernizing collaboration, enhancing productivity, managing compliance and security, and supporting merger and acquisition activities. The role continuously researches new Microsoft services and solutions that could drive business strategy, enhance business capabilities, create new business models, and drive business innovation. The role works with all stakeholders to analyze business needs and collaborates with IT teams such as Development, Security, and Systems Administration to ensure solutions meet stakeholder expectations.

Responsibilities

• Ensure maximized usage, adoption, and investment of Microsoft solutions.
• Drive the migration from traditional methods and systems into the Microsoft ecosystem.
• Establish and document solutions, user standards, repeatable processes, and training.
• Continuously improve governance, risks, and security best practices.
• Serve as the primary source of knowledge and architect for all Microsoft ecosystem solutions, working with all levels of the business to determine needs and address them using Microsoft tools.
• Provide expertise and support to business managers and IT members to determine the best implementation, support, and use of Microsoft solutions.
• Determine when Microsoft is not the right solution for a business problem and communicate this effectively to business leaders.
• Conduct research on emerging Microsoft tools and strategies.
• Analyze and document business processes to identify how Microsoft can meet requirements.
• Create functional requirements and design documents to ensure business requirements are accurately recorded.
• Provide ad hoc training to business leaders and end users.
• Develop scripts and participate in testing.
• Look for opportunities to leverage technology to achieve business unit objectives.
• Contribute short articles for the SharePoint intranet.
• Ensure consistency, security, and usability by leading the Microsoft Governance team.
• Establish and document solution and user standards.
• Contribute to policy reviews and updates as appropriate.
• Continually improve the efficiency and usability of Microsoft solutions through ongoing research and understanding of business needs.
• Partner with IT, Security, Legal, and business stakeholders to assess Microsoft licensing impacts, data residency, and retention requirements during acquisition due diligence and integration.
• Maintain repeatable processes, training, and documentation to support users.
• Continually improve the governance and security of Microsoft solutions through ongoing research and understanding of security best practices.
• Research new and emerging security risks and solutions.
• Recommend enhancements to secure the environment.
• Collaborate with Network and Security teammates to test and implement security recommendations to balance function with security.
• Ensure security standards and changes are documented and communicated.
• Complete regular audits to ensure standards are being met.
• Uphold legal, regulatory, and compliance requirements unique to the role, including Bank Secrecy Act, Anti-Money Laundering, OFAC, and Information Security policies and procedures.
• Complete annually required compliance-related courses and competency testing as established by Harborstone Credit Union policies.
• Keep current with changes and additions by Microsoft that may impact operations.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related experience.
• 5+ years of experience with Microsoft administration, including Teams, OneDrive, SharePoint, etc.
• Proven experience with enterprise file migration tools (e.g., ShareGate).
• Truly engaged in improving processes, efficiency, and leveraging the Microsoft ecosystem.
• Expertise around industry best practices in IT, technology trends, research of emerging technologies, enterprise operations knowledge, and the ability to develop solutions to implement key business strategies.

Skills

• Strong understanding of Microsoft 365 security, compliance, and governance.
• Knowledge and/or experience with Microsoft Copilot and Copilot Studio.
• Power Platform (Power Automate, Power Apps) experience.
• PowerShell scripting for automation and reporting.
• Familiarity with AI and machine learning concepts.
• Proven experience with business and technical requirements analyses, problem-solving, modeling, verification, and methodology development.
• Strong technology research skillset with proven ability to architect and present technology alternatives based on scope-level business concepts.
• Proven project planning, management, communication, and documentation skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent listening, interpersonal, written, and oral communication skills.
• Collaborative skills with the ability to present ideas and solutions in a business-friendly and user-friendly language.
• Highly self-motivated, self-directed, logical, and efficient with keen attention to detail.

Qualifications

• ITILv4 certification preferred.

Physical Considerations

• Ability to communicate effectively in verbal, written, and electronic formats with internal and external stakeholders.
• Ability to read, comprehend, and respond to written and verbal instructions and information.
• May be required to sit or stand for extended periods, depending on job duties.
• May involve repetitive motions, including keyboarding and handling office equipment.
• May require stooping, bending, squatting, or reaching occasionally.
• May be required to lift and carry items weighing up to 20 pounds.
• Ability to navigate office environments, including walking between workstations, meeting rooms, and member service areas.
• Travel may be required as needed to support business operations and organizational needs.

Benefits

• Competitive pay: $81,872.71 - $122,809.07 annually, dependent on experience.
• 401(k) with generous employer match.
• Medical, dental, and vision coverage.
• Employer contribution toward dependent medical premiums.
• Generous paid time off and holidays.
• Professional development and career growth opportunities.
• Employee appreciation and recognition programs.
• Discounted employee financial products.
• A mission-driven culture focused on helping members and communities thrive.
• A collaborative, supportive culture that values work-life balance and employee well-being.

Starting salary is based on experience and qualifications and will likely not exceed the mid-point of the range to allow for development and future increases.