Microsoft Exchange and Teams Engineer
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About the role
The Microsoft Exchange and Teams Engineer will work on our Infrastructure Services Team to support Plante Moran’s internal communications solutions, including Microsoft Exchange Online, email security, Microsoft Teams, voice services, video conferencing, and other communications solutions. We are seeking a candidate that is passionate about IT, has a strong customer service focus, enjoys identifying and evaluating emerging technologies, and has a desire to work on impactful unified communications technology projects.
Responsibilities
- Design, administer, and establish system standards for messaging and communication team solutions including, but not limited to:
- Microsoft Exchange Online and email security
- Microsoft Teams, with a focus on Unified Communications (Chat, Video, Voice, and Meetings)
- Voice, Video Conferencing, and Fax services
- Lead infrastructure and security related projects from idea generation to implementation, including selection, recommendation, design, testing, and implementation of various solutions.
- Provide support, analysis, and remediation on escalated support incidents from our help desk on Microsoft Exchange Online, Outlook, Email Security (Phishing, Malware, SPAM), Microsoft Teams (including voice), telecommunications services, video conferencing, and other communications solutions.
- Perform solution administration tasks, including reviewing and monitoring event logs/performance KPIs and baselines.
- Create and maintain accurate technical documentation.
- Manage and maintain positive working relationships with vendors.
- Develop and test disaster recovery, incident response, and business continuity plans.
- Capacity planning and yearly budgeting.
- Occasional participation in after-hours maintenance windows to update, change, and install various systems.
- Occasional participation in the On-Call Rotation.
Qualifications
- Bachelor’s Degree in Information Technology, Business, or related major is preferred.
- At least 3 years of experience designing, implementing, and maintaining Microsoft Exchange Online and email security solutions.
- Working experience with eDiscovery, Litigation Hold, and compliance processes.
- Strong PowerShell scripting skills.
- Knowledge of external email routing and configuration including MX records, SPF, DMARC, DKIM, etc.
- Entra ID and familiarity with the Microsoft 365 / M365 suite of solutions.
- This position may require occasional travel.
Skills
The following skills are not required but will help you stand out:
- Microsoft Teams (Focus on Unified Communications - Chat, Meetings, Video, Voice, e911)
- Working knowledge of TCP/IP networking and familiarity with Quality of Service - QoS
- Microsoft Teams Room Systems and video conferencing room solutions
- Microsoft 365 Copilot
Benefits
We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include:
- Health, dental, vision, disability, and life insurance
- Flexible Time Off and various pre-determined holidays
- 401(k) plan
- Flexible benefits plans
- Business-related travel expense, lodging, and meal reimbursement
- Pension plan for eligible administrative and paraprofessional staff
- Discretionary bonus plan for eligible staff
- Option to elect health insurance and limited paid sick time for some contingent staff positions
Pay
The compensation range reflects the base salary we reasonably expect to pay for this position across our offices in CO, IL, OH, and MA. The range for this role is $89,500-$120,000.
Schedule
This is an exempt position, so you may have to work hours that exceed the standard 40-hour work week. Plante Moran enjoys a “Workplace for Your Day” model which strives for flexibility and balance while staying true to a principally in-person model. Occasional after-hours maintenance windows and on-call rotation participation are required.