Microsoft Exchange and Teams Engineer

About the role

The Microsoft Exchange and Teams Engineer will work on our Infrastructure Services Team to support Plante Moran’s internal communications solutions, including Microsoft Exchange Online, email security, Microsoft Teams, voice services, video conferencing, and other communications solutions.

Responsibilities

• Design, administer, and establish system standards for messaging and communication team solutions including, but not limited to: Microsoft Exchange Online, and email security
• Lead infrastructure and security related projects from idea generation to implementation, including selection, recommendation, design, testing, and implementation of various solutions
• Provide support, analysis, and remediation on escalated support incidents from our help desk on Microsoft Exchange Online, Outlook, Email Security (Phishing, Malware, SPAM), Microsoft Teams (including voice), telecommunications services, video conferencing, and other communications solutions
• Perform solution administration tasks, including reviewing and monitoring event logs/performance KPIs and baselines
• Create and maintain accurate technical documentation
• Manage and maintain positive working relationships with vendors
• Develop and test disaster recovery, incident response, and business continuity plans
• Capacity planning and yearly budgeting
• Occasional participation in the On-Call Rotation

Qualifications

• Bachelor’s Degree in Information Technology, Business, or related major is preferred
• At least 3 years of experience designing, implementing and maintaining Microsoft Exchange Online and email security solutions
• Working experience with eDiscovery, Litigation Hold, and compliance processes
• Strong PowerShell scripting skills
• Knowledge of external email routing and configuration including MX records, SPF, DMARC, DKIM, etc.
• Entra ID and familiarity with the Microsoft 365 / M365 suite of solutions
• This position may require occasional travel
• Knowledge of the following is not required, but will help you stand out: Microsoft Teams (Focus on Unified Communications - Chat, Meetings, Video, Voice, e911)
• Working knowledge of TCP/IP networking and familiarity with Quality of Service - QoS
• Microsoft Teams Room Systems and video conferencing room solutions
• Microsoft 365 Copilot

Benefits

Plante Moran offers a comprehensive benefits package including health, dental, vision, disability, and life insurance. Additionally, eligible staff can take advantage of Flexible Time Off, various pre-determined holidays, a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time. The compensation range for this role in CO, IL, OH, and MA is: $89,500-$120,000.