Microsoft Dynamics 365 ERP Operations Implementation Architect

About the role

At Crowe, our Microsoft Business Applications practice helps organizations transform their operations through innovative, technology-enabled solutions. As a Manager – D365 ERP Operations Implementation Architect, you will play a strategic leadership role in designing and delivering Microsoft Dynamics 365 ERP Operations solutions that drive operational excellence and business transformation for our clients.

Responsibilities

• Solution Architecture & Implementation
  • Lead the architecture, design, and implementation of Microsoft Dynamics 365 ERP Operations solutions aligned to client business objectives and industry best practices.
  • Design comprehensive solution architectures including system integrations, data management, and application security.
  • Configure D365 ERP Operations modules including: Sales, Purchasing, Inventory Management, Warehouse Management, Production Planning, Product Information Management, Asset Management, and additional operations and supply chain capabilities.
  • Develop functional solution designs for system enhancements and customizations across operations and logistics processes.
  • Analyze and optimize business processes to maximize the capabilities of Microsoft Dynamics 365 ERP.
• Client Leadership & Consulting
  • Partner with executive stakeholders and business users to understand operational requirements and translate them into scalable ERP solutions.
  • Lead requirements gathering workshops and develop functional specifications, business scenarios, and solution documentation.
  • Support organizational change by developing training materials, conducting user training, and driving user adoption.
• Delivery Excellence
  • Lead solution testing, quality assurance, and validation activities through comprehensive test plans, test cases, and execution.
  • Produce high-quality functional documentation, business process documentation, design specifications, and testing artifacts.
  • Manage project deliverables, identify implementation risks, and proactively communicate mitigation strategies to project leadership.
  • Collaborate with project managers, developers, business analysts, change management professionals, and cross-functional delivery teams to ensure successful implementations.
• Leadership & Practice Development
  • Mentor and develop consultants by sharing technical knowledge, best practices, and implementation experience.
  • Stay current on Microsoft Dynamics 365 ERP innovations, emerging technologies, and industry trends.
  • Help shape the practice's ERP strategy by identifying new service offerings and technology opportunities.
  • Support business development efforts by identifying client opportunities, contributing to proposals, participating in sales pursuits, and helping develop go-to-market strategies.
  • Collaborate with Microsoft, third-party vendors, and strategic partners to deliver integrated client solutions.

Requirements

• Bachelor's degree
• Relevant Microsoft Dynamics 365 certification required (MBCS, MCDS, MCSE, etc.)
• 7+ years of experience implementing Microsoft Dynamics 365 ERP Operations (Finance & Supply Chain Management) or equivalent ERP solutions
• Experience leading full lifecycle ERP implementations from solution design through deployment and post-go-live support
• Deep functional expertise across supply chain and operational business processes including procurement, inventory, warehousing, manufacturing, production, planning, and asset management
• Experience designing ERP solution architecture including integrations, data management, and security
• Experience developing functional requirements, solution designs, testing strategies, and implementation documentation
• Strong client-facing consulting, communication, facilitation, and presentation skills
• Demonstrated experience leading project workstreams and mentoring implementation teams
• Ability to travel as client engagements require

Preferred Qualifications

• Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate or other relevant Microsoft Dynamics 365 certifications
• Experience with Azure integration services, Power Platform, Dataverse, or related Microsoft technologies
• Experience integrating D365 ERP with CRM, ISV solutions, manufacturing systems, warehouse automation, or third-party applications
• Knowledge of data migration strategies, enterprise integration patterns, and ERP security architecture
• Experience leading large, complex enterprise transformation initiatives
• Prior consulting experience with a professional services organization
• Experience supporting business development activities, proposal development, and client presentations
• Demonstrated success leading teams, coaching consultants, and developing high-performing talent

What You'll Do

As a Manager, you will provide leadership across solution architecture, implementation delivery, and client engagement by:

• Solution Architecture & Implementation
  • Leading the architecture, design, and implementation of Microsoft Dynamics 365 ERP Operations solutions aligned to client business objectives and industry best practices.
  • Designing comprehensive solution architectures including system integrations, data management, and application security.
  • Configuring D365 ERP Operations modules including: Sales, Purchasing, Inventory Management, Warehouse Management, Production Planning, Product Information Management, Asset Management, and additional operations and supply chain capabilities.
  • Developing functional solution designs for system enhancements and customizations across operations and logistics processes.
  • Analyzing and optimizing business processes to maximize the capabilities of Microsoft Dynamics 365 ERP.
• Client Leadership & Consulting
  • Partnering with executive stakeholders and business users to understand operational requirements and translate them into scalable ERP solutions.
  • Leading requirements gathering workshops and developing functional specifications, business scenarios, and solution documentation.
  • Serving as a trusted advisor throughout implementation, providing functional and technical guidance while building strong client relationships.
• Delivery Excellence
  • Leading solution testing, quality assurance, and validation activities through comprehensive test plans, test cases, and execution.
  • Producing high-quality functional documentation, business process documentation, design specifications, and testing artifacts.
  • Managing project deliverables, identifying implementation risks, and proactively communicating mitigation strategies to project leadership.
  • Collaborating with project managers, developers, business analysts, change management professionals, and cross-functional delivery teams to ensure successful implementations.
• Leadership & Practice Development
  • Mentoring and developing consultants by sharing technical knowledge, best practices, and implementation experience.
  • Staying current on Microsoft Dynamics 365 ERP innovations, emerging technologies, and industry trends.
  • Helping shape the practice's ERP strategy by identifying new service offerings and technology opportunities.
  • Supporting business development efforts by identifying client opportunities, contributing to proposals, participating in sales pursuits, and helping develop go-to-market strategies.
  • Collaborating with Microsoft, third-party vendors, and strategic partners to deliver integrated client solutions.

Benefits

Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe

Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge. Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable. We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination. If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation.