Microsoft Dynamics 365 CRM Administrator

Qualifications

Required Education: Bachelor's degree in Computer Science or Information Technology

Preferred Certification: Microsoft Dynamics 365 certification

Locations: Jefferson City, MO or Overland Park, KS 66210

Requirements

• Minimum of 2 years of Microsoft Dynamics CRM Administrator/Developer experience.
• Experience administering and configuring Microsoft Dynamics CRM applications.
• Knowledge of Microsoft Power Apps or the ability to learn additional programming languages and technologies supported by Microsoft Dynamics 365.
• Strong understanding of CRM administration, configuration, troubleshooting, and application development.
• Strong communication skills with the ability to communicate effectively with both business and technical teams.
• Strong analytical and problem-solving skills with attention to detail.
• Self-motivated with an aptitude for working on technology transformation initiatives.
• Ability to work effectively with external vendor customers.
• Understanding of general banking operations and business processes.
• Understanding of programming logic and processes.
• Experience working with Jira and Agile methodologies.
• Experience with querying tools.
• Team-oriented with a continuous-improvement mindset.

Responsibilities

• Coordinate user and license management activities, including new-user setup and deactivation, roles, profiles, and permissions.
• Perform Microsoft Dynamics CRM configuration changes, including workflows, fields, page layouts, record types, custom settings, dashboards, and reports.
• Communicate with Microsoft Dynamics business users to understand system requirements, business needs, and organizational processes.
• Work directly with users to identify problems, requirements, and potential system improvements.
• Design, develop, and maintain the overall architecture of Microsoft Dynamics CRM-based applications for internal users.
• Troubleshoot CRM issues and develop effective solutions.
• Research emerging Microsoft Dynamics CRM technologies and identify opportunities for improvement.
• Evaluate productivity gains associated with Microsoft Dynamics CRM technology and assist with calculating potential return on investment.
• Review and prepare system documentation in accordance with established Microsoft Dynamics CRM processes.
• Assist with project deadlines, schedules, development processes, and methodologies.
• Work closely with Quality Assurance teams to review testing results and resolve identified issues.
• Perform other duties as assigned.

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