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Jobs · Research · Ohio

Microsoft Dynamics 365 Business Analyst

Merit Brass Company · Cleveland, OH · 3 wk ago
On-siteResearchFull-time

Key Responsibilities

  • Partner with business stakeholders to understand processes, pain points, and improvement opportunities.
  • Lead requirements gathering sessions, workshops, and interviews.
  • Provide technical support to users regarding network access and usage.
  • Document business requirements, functional specifications, process flow current state and future state, and gap analyses.
  • Translate business needs into clear, actionable functional requirements for Dynamics 365 solutions that adhere with Information Technology best practices.

Dynamics 365 Functional Ownership

  • Server as the functional expert for Microsoft Dynamics 365 modules (Finance & Operations / SCM / CRM, as applicable).
  • Configure standard Dynamics 365 functionality to meet business requirements while minimizing customization.
  • Evaluate and recommend process improvements using “out-of-the-box” Dynamics 365 capabilities.
  • Support data migration, master data design, and validation efforts.

Solution Delivery & Collaboration

  • Work closely with Dynamics 365 Developers to clarify functional requirements and validate technical designs.
  • Support system testing, including unit testing, integration testing, and User Acceptance Testing (UAT).
  • Assist with deployment planning, cutover activities, and post-go-live stabilization.
  • Cookordinate with vendors and business partners as needed.

User Adoption & Change Management

  • Develop user training materials, documentation, and process guides.
  • Conduct end-user training sessions and knowledge transfer.
  • Act as a trusted advisor to business users, ensuring solutions are well understood and adopted.
  • Provide ongoing functional support and continuous improvement recommendations.

Documentation & Governance

  • Maintain functional documentation, process maps, and solution designs.
  • Ensure solutions align with IT standards, security requirements, and long-term system strategy.
  • Support audit, compliance, and internal controls related to ERP processes.

Bachelor’s degree in Business, Information Technology, Computer Science, or a related field preferred.
Proven experience as a Business Analyst or Functional Analyst supporting Microsoft Dynamics 365 or similar ERP platforms.
Strong understanding of core business processes such as:
- Finance & Accounting
- Order Management
- Supply Chain / Distribution
- Manufacturing (preferred but not required.)
Experience with requirements gathering, functional design, and UAT.
Ability to translate business needs into clear functional specifications.
Excellent communication skills with both technical and non-technical audiences.
Hands-on experience with Microsoft Dynamics 365 Finance & Operations and/or CRM.
Experience in distribution, manufacturing, or supply-chain-driven organizations.
Familiarity with Power Platform (Power BI, Power Apps, Power Automate).
Experience supporting full ERP lifecycle implementations and/or major upgrades.
Strong analytical and problem-solving skills.
Process mapping and optimization mindset.
Ability to balance business needs with system capabilities.
Collaborative, team-oriented approach.
Organized, detail-oriented, and documentation-driven
Comfortable working in a fast-paced, evolving IT environment

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