Microsoft Dynamics 365/Business Analyst

Responsibilities

• Collaborate with business users to elicit, document, and prioritize their CRM system requirements.
• Conduct interviews, workshops, and analysis to understand business processes, goals, and challenges.
• Analyze the gathered requirements and translate them into functional specifications.
• Identify gaps, propose solutions, and design business processes and workflows within Dynamics 365 CRM.
• Develop and execute test plans to validate the functionality and performance of the Dynamics 365 CRM system.
• Identify and resolve any issues or defects through testing and collaborate with development teams to ensure a high-quality implementation.
• Provide training and support to end-users on how to effectively use the Dynamics 365 CRM system.
• Aid in user adoption, answer queries, and troubleshoot issues to ensure smooth system operation.
• Prepare comprehensive documentation, including functional specifications, user guides, and training materials.
• Generate reports and analyze system data to provide insights and recommendations for process improvement.
• Facilitate effective communication, manage expectations, and ensure alignment between business goals and technical solutions.

Requirements

• A strong understanding of CRM concepts, business processes, and best practices.
• Proficiency in Dynamics 365 CRM.
• Analytical, problem-solving, and communication skills.
• A background in business analysis, CRM implementation, or related roles is highly beneficial.