Microsoft Administrator II

Responsibilities

• Managing user accounts, permissions, and access controls to ensure system integrity and security
• Collaborates with cross-functional IT teams to support various and OCIO specific projects and initiatives, providing technical expertise to ensure Microsoft technologies are effectively integrated into the agency's overall IT strategy
• Managing and maintaining Microsoft-based IT infrastructure, including Windows Server, Windows 11, Entra ID, Active Directory, Intune, Exchange, and Office 365
• Overseeing the deployment, configuration, and support of existing and future migrations of Microsoft technologies
• Performing regular updates, backups, and troubleshooting to ensure systems run smoothly and securely
• Maintaining user roles, permissions, and access controls to maintain a secure IT environment
• Collaborating with stakeholders to support various projects and initiatives
• Providing technical expertise and ensuring servers, endpoints, and Microsoft services are effectively integrated into agencies overall IT strategy
• Monitoring system performance and addressing any issues that arise
• Developing and maintaining documentation for system configurations and procedures
• Providing technical support and guidance to end-users and other IT staff
• Participating in disaster recovery planning and testing
• Ensuring compliance with industry standards and regulatory requirements
• Managing software deployment and updates through tools like SCCM and Intune
• Implementing and maintaining monitoring systems for proactive and reactive support
• Participating in on-call schedules and patch rotations to ensure continuous system availability
• Maintaining M365 Conditional Access Policies

Secondary Responsibilities

• Supporting end-to-end hardware installation such as rack and stack, cabling, labeling, and physical integration of servers, network, and storage systems
• Executing standard operating procedures (SOPs) for system builds, configurations, and deployments across on-prem and hybrid environments
• Providing hands-on support across infrastructure, assisting with server provisioning, network setup, and troubleshooting as needed
• Operate in a flexible, multi-disciplinary role supporting both engineering and operational activities in physical server/network/storage environments

Requirements

• Bachelor's degree in computer science, Information Systems, Engineering, or related field
• 7 years experience in M365 administration
• Public trust security clearance

Soft Skills

• Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard.
• Good attention to detail
• Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way
• Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills
• Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency
• Results oriented: Able to drive things forward regardless of personal interest in the task

Benefits

• Competitive salary
• Medical
• Dental
• Vision
• AD&D
• STD/LTD
• Company paid Life Insurance
• 401k with employer contribution
• Paid Time Off
• Pet Insurance