Microsoft 365 Dynamics Admin & Developer

About the role

Who We Are: Safari Club International (SCI) is the leader in defending the freedom to hunt and promoting sustainable-use wildlife conservation worldwide for over 50 years. As the only hunting rights organization with a Washington D.C.-based national and international advocacy team and an all species focus, SCI mobilizes nearly 150 chapters and affiliate networks representing millions of hunters around the world. Our staff, partner organizations, and chapter networks internationally are involved in advocacy on local and global hunting issues, such as opposing international hunting import bans, opposing firearms restrictions, supporting rural areas and community leadership, and more. Our Core Values — You are a HUNTER: H – Hunting Matters: We champion the importance and ethics of hunting and conservation; U – Uncompromising Integrity: We do the right thing, always; N – Never-Ending Growth: We are committed to continuous improvement and learning; T – Teamwork: We collaborate, support, and celebrate one another; E – Excellence: We hold ourselves to high standards in all we do; R – Respect: We treat everyone with dignity, fairness, and professionalism.

Summary: The Microsoft Dynamics 365 Administrator & Developer is responsible for the administration, configuration, customization, development, support, and continuous improvement of the organization’s Microsoft Dynamics 365 platform. This position partners with business departments to optimize business processes, automate workflows, develop custom applications, and integrate Dynamics with other enterprise systems. The successful candidate will serve as the primary technical resource for Microsoft Dynamics 365 and the Microsoft Power Platform while ensuring system reliability, security, scalability, and user adoption.

Objectives: Ensure the stability, security, and performance of the Microsoft Dynamics 365 environment; Improve organizational efficiency through automation and business process optimization; Develop scalable solutions that support future organizational growth; Deliver exceptional support to internal users while promoting best practices for Microsoft technologies; Collaborate with business stakeholders to maximize the value of the Microsoft Dynamics 365 platform.

Location: San Antonio, TX; some travel required; in office required (no remote work available). Relocation stipend for the right candidate! Hours: Mon – Fri, some weekends and evenings around industry events. Travel up to 25% of the time, including to the SCI annual convention, site visits, Board Meetings, and any other trade shows or events of interest to or supported by Sporting Conservation International.

Responsibilities

• Microsoft Dynamics Administration: Administer and maintain the Microsoft Dynamics 365 environment; Configure tables, forms, views, dashboards, business rules, and business process flows; Manage user accounts, security roles, business units, and permissions; Monitor system performance and troubleshoot application issues; Perform system updates, solution deployments, and environment management; Develop and maintain system documentation and configuration standards.
• Application Development: Design, develop, and customize Microsoft Dynamics 365 solutions; Develop custom applications using Microsoft Power Apps; Create and maintain automated workflows using Power Automate; Develop custom plug-ins, JavaScript, and business logic as needed; Build model-driven and canvas applications to support departmental needs; Develop reports, dashboards, and KPIs using Power BI.
• System Integration: Design and maintain integrations between Dynamics 365 and internal or third-party systems; Develop and maintain REST API integrations; Support integrations with Microsoft 365, SharePoint, Azure services, finance systems, membership applications, websites, and other enterprise platforms; Assist with data migration and synchronization projects.
• Data Management: Import, export, validate, and cleanse data; Develop duplicate detection and data quality processes; Maintain data integrity across multiple systems; Support ongoing CRM data governance initiatives.
• User Support: Provide Tier II and Tier III support for Dynamics users; Troubleshoot application issues and resolve technical problems; Create user documentation, knowledge articles, and standard operating procedures; Conduct end-user training and assist with change management activities.
• Business Process Improvement: Meet with business units to understand operational requirements; Recommend technology solutions that improve efficiency and productivity; Identify opportunities to automate manual processes; Assist departments in leveraging Microsoft technologies to achieve organizational goals.
• Project Participation: Participate in CRM implementation and enhancement projects; Assist with testing, deployment, and user acceptance testing (UAT); Coordinate with software vendors and implementation partners; Support project planning, timelines, and technical documentation.
• Security & Governance: Maintain CRM security and compliance standards; Implement role-based security and least-privilege access; Monitor system audit logs and application health; Support governance of the Microsoft Power Platform.
• Attends meetings, annual and other conventions and trade shows as appropriate.
• Perform other related duties as assigned.

Skills

• Technical Skills: Microsoft Dynamics 365 • Microsoft Dataverse • Power Apps • Power Automate • Power BI • Microsoft 365 • SharePoint Online • Azure Active Directory • SQL Server • REST APIs • JavaScript • C# (.NET) • Azure Services
• Required Skills and Abilities: Strong customer service orientation; Excellent written and verbal communication; Critical thinking and analytical skills; Project management and organizational skills; Ability to work independently and collaboratively; Commitment to continuous learning and professional development; Ability to adapt to the needs of the organization and employees.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Minimum three (3) years of experience administering Microsoft Dynamics 365.
• Experience with Microsoft Dataverse.
• Experience developing Power Apps and Power Automate solutions.
• Knowledge of Microsoft Power Platform administration.
• Experience integrating enterprise applications using APIs.
• Strong understanding of Microsoft 365 and Azure Active Directory.
• Excellent analytical, problem-solving, and communication skills.
• Preferred Qualifications: Microsoft Dynamics 365 certifications; Microsoft Power Platform certifications; Experience with C#, .NET, JavaScript, SQL, and Azure Functions; Experience with Azure Logic Apps and Azure