MICRO MARKET ASSOCIATE (FULL TIME W/BENEFITS)

About the Role

Performs various duties within the Micro Market and vending machines, including functionality and operation of machines, availability of products, money-changing machines, and payment kiosks. Ensures maintenance and upkeep of machines as required. Sells general merchandise to customers using professional selling techniques and provides service that anticipates and exceeds customer expectations. Operates a motor vehicle throughout the geographical area and on public roads in connection with performance of job duties.

Responsibilities

• Maintains Exchange-owned machines and Micro Markets daily.
• Inspects and replenishes products, including sandwiches, cakes, pies, popcorn, salads, fruits, pastry, sodas, yogurt, laundry detergent, and other merchandise.
• Ensures adherence to product shelf-life dates for perishable items, documents removal of expired food, sanitizes areas, and removes spoiled or aged merchandise.
• Greets and engages customers to provide sales-related assistance and opinions on available or sought-after products.
• Assists customers in merchandise selection and suggests complementary items.
• Ensures assigned areas are fully stocked and merchandise is neatly arranged.
• Communicates with supervisors regarding stock additions/deletions, fast/slow-selling merchandise, customer preferences, needs, and problems.
• Participates in department meetings and exchanges ideas for improving customer service, job performance, and achieving sales goals.
• Sets up and maintains prices and Exchange-branded visual programs in Micro Markets and vending machines; maintains a current price list for products.
• Maintains cleanliness of the Micro Market by sweeping, mopping floors, cleaning countertops, wiping down coolers, and emptying trash cans.
• Assists with annual merchandise resets in the Micro Market to ensure adherence to product adjacencies, branding, and placement standards.
• Operates laptop, tablet, scanner, handheld, or other electronic devices for inventory, receiving, and ordering within the Micro Market.
• Assists in relocating and installing new machines, cleans interior and exterior using appropriate cleaning solutions.
• Makes settings and adjustments on food dispensing, liquid dispensing, and coin changer units.
• Collects money from vending machines, Micro Market kiosks, or other machines according to schedule.
• Accompanies vending contractors to verify cash taken from vendor-owned machines.
• Records machine servicing information via computerized handheld devices and manually records product counts; prepares Vending Machines Cash Collection Slip (SS 411).
• Clears coin jams and makes refunds at designated locations as required.
• Manages inventory control for Micro Markets, trucks, and routes in both vending and Micro Market systems.
• Collects turn-in money bags daily from Cash Handling Clerks, counts and verifies cash receipts, prepares Daily Cash Receipt (SS 120), and arranges for deposit.
• Receives bills from Cash Handling Clerk and purchases coins from Cashier’s Cage (Navy Exchange).
• Interacts with customers and coworkers in a friendly and professional manner, adhering to dress code and uniform standards.
• Assists and supports other vending team members to the maximum extent possible.
• Becomes knowledgeable about merchandise, including proper setup, use, care, characteristics, and price points.
• Communicates product-related information to customers knowledgeably and legibly.
• Operates a motor vehicle throughout the geographical area for job duties.
• Loads and unloads merchandise by hand or dolly, ensuring protection from damage or bad weather.
• Prepares and maintains Daily Trip Report for all trips made.
• Coordinates preventive maintenance (e.g., oil changes, tune-ups, brakes) with designated NEX personnel.
• Maintains proper fuel levels during vehicle operation and retains all refueling/maintenance receipts.
• Ensures the vehicle interior is clean, free of debris, and returned to the designated parking area at the end of the workday.
• Performs other related duties as assigned.

Requirements

• Must possess a valid state driver’s license or a valid commercial driver’s license (CDL).
• Must possess the knowledge and skills necessary to operate a motor vehicle safely.
• Must be able to pass appropriate background checks (e.g., Federal DOD Security Clearance).
• Must pass the GSA defensive driving course.

Qualifications

General Experience

One year of progressive responsible clerical, office, or retail sales work demonstrating the ability to interact with customers.

OR

Substitution of Education for General Experience

Half-year of academic study above the high school level may be substituted for each 6 months of general experience requirement.

Specialized Experience

One year of progressively responsible experience providing knowledge and skills in retail fundamentals, including retail sales services, vending, store operations, and warehouse operations.

Physical Requirements

• Frequently stands, walks, and lifts moderately heavy objects weighing up to 40 lbs; occasionally handles heavier items with assistance or material handling equipment.
• Regular walking, bending, and reaching are required.
• Work is performed both inside and outside, occasionally exposed to bad weather conditions while loading/unloading vehicles.
• Subject to cuts or bruises during job duties.

Schedule

Full-Time (35+ hours)