Mia Italian Clerk

Additional Considerations

Must be 18+

Job Description

Job Title: Mia Italian Express Clerk
Department: Mia Italian Express
FLSA: Non-Exempt

General Function

This position is responsible for taking orders from customers over the telephone or counter, checking orders for accuracy, and providing courteous, friendly, and efficient customer service.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

• Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Food Service Director; Mia Italian Department Manager
• Positions that Report to you: None

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service
• Greets customers with a smile and addresses them by name
• Assists customers with product retrieval, loading/unloading, and making note of suggestions or requests
• Answers the telephone promptly and provides friendly, helpful service
• Takes customer orders at the counter
• Works with co-workers to maintain a pleasant work environment
• Ensures the work area is clean and neat
• Pre-bakes pizza crust and prepares pizza toppings
• Receives and verifies orders, prepares and replenishes product, and maintains inventory
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Reports to work when scheduled and on time

Secondary Duties And Responsibilities

• Orders requested product
• Pulls and replaces old product from the case
• Performs other job-related duties and special projects as required

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to carry out detailed but uninvolved written or verbal instructions
• Ability to do simple addition and subtraction
• Ability to understand and follow verbal or demonstrated instructions
• Ability to write identifying information

Education And Experience

High school or equivalent experience and six months or less of similar or related experience.

Physical Requirements

• Physically able to exert up to 20-25 pounds of force occasionally
• Physically able to exert up to 10 pounds of force frequently
• Physically able to exert a negligible amount of force constantly to move objects
• Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision
• Able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions

Working Conditions

• Continually exposed to flour, dust, noise, and temperature extremes
• Occasionally exposed to cleaning chemicals/solvents
• Fast-paced work environment with significant pressure

Equipment Used To Perform Job

• Oven
• Steamer
• Scale
• Big mixer
• Shrink wrap machine
• CARS program
• Register
• Walk-in cooler
• Pizza cutter
• Knives
• Slice cases

Contacts

• Daily contact with internal customers and the general public
• Weekly contact with suppliers/vendors
• Contact with Federal/State Governmental or Regulatory Agencies as necessary