MHSU Adult & Child Care Manager Wake/Johnson & Surrounding Counties

About the role

This is a hybrid position. It is a community-based position, and it does require travel within and surrounding the county. It offers some flexibility in the structure of the schedule.

Responsibilities

• Care Management Service Delivery – Fosters and facilitates the care management process.
  • Conducts Care Management Comprehensive Assessments, shares information and facilitates Tailored Care Management Planning with the person supported and other team members.
  • Maintains a positive and professional image in the work setting and community.
  • Follows policies and procedures to ensure accountability of service delivery.
• Best Practices – Demonstrates a passion for positive change by continuously improving and defining innovative care management interventions.
  • Stays up to date with current best practices and keeps the team continuously informed about best practice innovations.
• Cross-functional Collaboration - Collaborates cross-functionally with other Integrated Care Team members, community organizations and RHA departments to ensure success of Care Management implementation.
• Person-Centered Approach – Maintains a person-centered philosophy focusing on an individual’s strengths, needs, and preferences that promote health, wellness, and safety.
  • Fosters a person-centered culture with Care Management Teams to optimize individual education around self-management, disease management, and integrated healthcare planning.
• Quality Assurance and Use Of Data - Implements the strategic use of data to support delivery of effective, integrated, and well-coordinated care management services.
• Maintains a Safe and Healthy Environment- Implements all organization health and safety policies and procedures.
• Financial Performance - responsible for documenting services provided in a timely manner in order to be appropriately accounted for reimbursement purposes.
• Ensures proactive and effective communication - Establishes and maintains frequent and regular communication with persons supported, family members, other team members and colleagues.
• Fosters open communication and feedback.
• Helps maintain focus on care planning goals and outcomes.
• Establishes and maintains strong external relationships, to include providers, community organizations, Clinically Integrated Networks (CIN).
• Ethics & Compliance – Supports and participates in an ethical culture in conjunction with the RHA Code of Conduct and Ethics and Compliance Program, emphasizing confidentiality and no retaliation policies.
  • Directs the confidential and immediate investigation into allegations of abuse, neglect, exploitation, theft, fraud, waste, misconduct, and violations of ethics and compliance practices according to company policy.
  • Ensures protections of individuals served during investigations.
  • Ensures all external reporting requirements are followed.
  • Ensures adequate follow-through on recommendations from investigation reports.
  • Participates as assigned as designated members to Quality Improvement Committee, Quality Assurance Committee, Quality Management Team, Safety, Task Force and Human Rights Committee meetings.
• Competencies: Accepting Responsibility, Setting Objectives and Goals, Prioritizing and Organizing Work, Managing Performance, Communicating Effectively, Displaying Creativity, Managing Stress, Championing the needs of the People we Support/Customers, Following Policies and Procedures, Meeting Basic Work Expectations.

Qualifications

• Required Education/Experience:
  • For all populations served, Care Managers must meet at least ONE of the following qualifications to meet the criteria as a Qualified Professional (QP), per 10A NCAC 27 .0104 A master’s degree in a human service field** AND at least one year of full-time experience working with the MH/SU/IDD population.
  • A bachelor’s degree in a human service field** AND at least two years of full-time experience working with the MH/SU/IDD population.
  • A bachelor’s degree in a non-human service field AND at least four years of full-time experience working with the MH/SU/IDD population.
• Experience- For care managers serving members with LTSS needs: Must meet at least one of the qualifications to meet QP criteria, as stated above AND Two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience. (This experience may be concurrent with the years of experience required to become a Qualified Professional.)
• Care managers need to have care coordination, care management, or case management experience.

Requirements

• Valid driver’s license
• Clinical license preferred
• Reliable transportation

Skills

• Positive and personable
• Passionate about positive change
• Continuous improvement and innovation
• Collaboration across different teams
• Person-centered approach
• Data-driven decision making
• Safe and healthy environment
• Effective communication
• Confidentiality and ethics
• Proactive communication
• Strong external relationships
• Time management
• Financial responsibility
• Open-mindedness
• Healthy stress management
• Customer service
• Policies and procedures adherence
• Basic work expectations

Benefits

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Free CPR, first aid, and job-specific training opportunities

Pay

Details about pay will be provided in the interview process.

Schedule

Details about the schedule will be provided in the interview process.