Mgr, Trauma Services

Department: PCH-MAIN | Children's Surgery Admin · Location: Phoenix · Shift: Mon-Fri, 8am-5pm · Employee Type: Full-Time

About the role

Responsible for the management and organization of the trauma program and trauma services at Phoenix Children’s Health System. Promotes the delivery of quality trauma care through clinical practice, consultation, education, collaboration, leadership and research. Assumes accountability for coordinating the functions within the Trauma program which includes: program planning and development, clinical practice/system coordination, developing and managing the operational budget, supervising personnel working within the Trauma Department, providing direction for those functioning as trauma team responders, overseeing the trauma quality improvement activities, providing education to the multidisciplinary personnel involved in trauma care both within Phoenix Children’s and other outside agencies while maintaining compliance with all applicable state and national guidelines for trauma center verification and designation.

Responsibilities

• Coordinates, implements and evaluates trauma services as well as system elements essential for an organizational multi-disciplinary team approach for the care of injured children.
• Responsible for compliance with relevant state and national standards and regulations for appropriate level trauma center status for optimal care of the injured patient.
• Coordinates the trauma verification process by the American College of Surgeons and the Arizona Department of Health Services, as applicable, preparing staff and facility for trauma center site reviews.
• Coordinates trauma care management across the continuum, including ensuring the development and achievement of goals and objectives of the pediatric trauma service; planning, implementation, evaluation and revision of policies/clinical protocols/practice management guidelines and monitoring care that meets patient’s physical, psychosocial, educational and safety needs.
• Participates in the development of trauma care systems at the community, state, and national level maintaining current knowledge of EMS regulations, changing technology and standards of care/practice in specialty area.
• Serves as Trauma Services clinical practice/system resource coordinating trauma services interdepartmental and intradepartmental.
• Collaborates with administration, physicians, nursing and ancillary departments to develop, implement, and monitor long-range strategic plan/departmental goals and objectives.
• Serves as a liaison to administration representing the trauma program.
• Manages the collection of data and maintenance of accurate statistical information for the computerized Trauma Registry system. Maintains the integrity of the registry and its information. Reports to all appropriate agencies as required by law. Develops reports as requested by authorized personnel and regulatory agencies.
• Serves as the primary liaison for physician services, medical students, APRNs, nursing/allied Phoenix Children's staff, EMS, community agencies and organizations to promote efficient, organized management of care of injured children.
• Develops Trauma specific education efforts. Provides leadership and opportunities for the professional education efforts of the trauma program. This includes education of nurses, physicians, paramedics and others involved in trauma care.
• Assumes responsibility for the initial education and continuing education of all members of the Trauma Team at Phoenix Children’s. Facilitates courses for initial providers and those nurses requiring re-verification. Monitors trauma team nurses for compliance with continuing education standards. Monitors physician compliance for maintaining Advanced Trauma Life Support and required trauma education CME’s.
• Initiates and participates in outreach activities and educational projects that promote the Pediatric Trauma Service to health care professionals and the community. Is actively involved in local and state activities to effect change related to improved trauma care and prevention efforts.
• Serves on organizational committees, both internal and external, to represent the mission and goals of the Trauma Services, promoting quality patient care. Represents Phoenix Children’s on the local, state and national level regarding trauma issues attending and presenting trauma-related educational offerings to obtain/distribute current information to further develop the level of care delivered to injured children.
• Assumes a proactive role in the community concerning injury prevention through public activities and public education opportunities.
• Prepares and manages the operating budget demonstrating prudent resource utilization and effective collaboration with the accounting and billing departments to monitor account revenue and expenses. Maintains current knowledge of legislative and regulatory activities that impact reimbursement for clinical services and professional activities.
• Assumes a leadership role in the Performance Improvement and Patient Safety program in collaboration with the Trauma Medical Director, continually striving to improve patient outcomes, processes and services for the trauma patients served at Phoenix Children’s. Reviews and disseminates evidence based practice/research in order to improve clinical practice related to trauma care. Collaborates in the development and implementation of research and/or quality implementation activities. Collaborates with the Trauma Medical Director in coordinating trauma conferences as applicable.
• As requested, reports to the Hospital’s Peer Review and Quality Improvement Monitoring Committees regarding trauma service activity providing monthly and quarterly trauma service reports to include statistics and information regarding the trauma service. Participates in regional and statewide trauma improvement committees as requested.
• Supervises the department personnel as applicable. Assures proper distribution of workload, and accuracy and completeness of work. Assigns other responsibilities as needed. Delegates special projects and committee assignments. Assesses employee job satisfaction. Maintains files and documents in compliance with regulatory standards.
• Performs miscellaneous job related duties as requested.

Qualifications

• Bachelor’s Degree in Nursing Required
• Master’s Degree in Nursing or Business Administration Preferred
• 5 years experience in trauma centers and systems required to effectively manage resources, ensure regulatory compliance and provide service and program development Required
• Prior management experience and trauma nursing experience in the Emergency Department, ICU, or within a trauma program Preferred

Skills

• Critical thinking; Analytical skills; Organization/time management skills. Able to plan and think strategically Required
• Communicates effectively Required
• Values diversity and team work Required
• Financial management skills Required
• PC spreadsheet and database skills Required
• Demonstrates integrity - is ethical in conduct and decision making Required
• Demonstrates initiative, creativity and flexibility Required

Additional Requirements

• Current professional RN license in Arizona Required
• Current BLS Certification for Healthcare Provider from the American Heart Association within 60 days of hire Required
• Current TNCC or ATCN Certification within 6 months of hire Required
• Current PALS Certification within 9 months of hire Required

Schedule

Monday through Friday, 8:00 AM to 5:00 PM

Physical Requirements & Occupational Exposure/Risk Potential

• Feeling (sensing textures and temperatures) - Constantly
• Fine Motor Skills (pinching, gripping, etc) - Constantly
• Hearing - Constantly
• Pushing/pulling - Occasionally
• Reaching - Frequently
• Sitting - Occasionally
• Standing - Constantly
• Stooping/crouching/kneeling/crawling - Occasionally
• Talking - Constantly
• Walking - Frequently
• Use of keyboard, mouse and/or computer equipment - Constantly
• Lift up to 35 pounds without assistance - Occasionally
• Lift more than 35 pounds without assistance - Occasionally

• Inside office environment - Applicable
• Airborne communicable diseases - Applicable