Mgr. - Trans Account (Auto)

About the role

As a Transportation Account Manager at Kenco Logistics, you will foster relationships with external customers to ensure freight is transported per customer needs. This position facilitates daily operations with current shippers and carriers, routinely looking for ways to reduce customer costs while increasing Kenco’s revenue and margin.

Responsibilities

• Provide work direction to team members assigned to the account and facilitate professional development to improve bench strength.
• Serve as the primary point of contact for dedicated transportation management customers, fostering mutually beneficial relationships that increase revenue and margin.
• Oversee management of inbound/outbound load planning, shipment tendering, safety, and overall customer service functions, ensuring freight is handled within contractual guidelines and proper security measures for high-value goods.
• Prepare routine reports for customers outlining carrier performance and shipment activity; utilize data to identify opportunities for service improvement.
• Maintain fluid communications with internal and external stakeholders regarding established performance metrics and provide insight as needed to ensure alignment with strategic directives.
• Actively manage applicable budgetary items, including freight claims with carriers, payment of freight invoices, and accurate reconciliation of P&L.

Requirements

• Bachelor’s degree in Logistics, Accounting, or Finance, or equivalent transportation management work experience.
• Minimum of 4 years of applicable experience within transportation management services (e.g., load planning, carrier management, or customer service).
• Strong PC skills and proficiency with all Microsoft Office applications.
• Excellent communication and analytical skills with a proven ability to follow up on issues.
• Ability to work in a rapidly changing business environment.

Competencies

• Business Acumen: Knowledgeable in current and future policies, practices, trends, technology, and information affecting the business and organization.
• Communicate for Impact: Devotes time and resources to communicate strategic vision, direction, priorities, and progress.
• Leading People: Ability to develop and implement strategies to maximize employee performance and foster engagement.
• Managing Transitions / Change Management: Effectively plans, manages, and communicates process changes with stakeholders.
• Relationship Management: Builds and maintains relationships with internal partners to successfully complete projects and objectives.
• Strategic Agility: Balances daily tasks with strategic actions that impact long-term organizational viability.

Travel Requirements

This position is expected to travel approximately 25% or less. A passport is not recommended but not required.

Benefits

• Medical insurance including HSA, HRA, and FSA accounts.
• Supplemental insurance including critical illness, hospital indemnity, and accidental injury.
• Dental and vision insurance.
• Basic life and supplemental life insurance.
• Short-term and long-term disability.
• Paid parental leave.
• 401(k) retirement plan.
• Paid time off (approximately 2 weeks, accrual begins on Day 1).
• 10 employer-paid holidays.