Mgr Tenant Management Operations

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning, challenging the norm, and pushing for better, while celebrating the wins along the way. Here, you’ll get real flexibility, benefits you can count on, and a team that succeeds together.

About The Team

The Tenant Management Operations team is part of the Engineering organization within UKG. This team is responsible for the provisioning, configuration, and lifecycle management of customer environments within a SaaS platform. They ensure environments are deployed, integrated, and maintained in alignment with established standards and service level agreements, collaborating with internal teams and customers to support implementations and resolve environment-related issues. The team operates within defined procedures while contributing to process improvements and increased automation, supporting scalable, high-quality service delivery.

About The Role

The Tenant Management Operations Manager leads the team responsible for provisioning, configuration, and lifecycle management activities of customer tenant environments. This role ensures tenants are provisioned, refreshed, and decommissioned efficiently and accurately, while coordinating across Product, Engineering, Support, Security, Sales Ops, and Customer Success to deliver a reliable customer experience.

• Manage end-to-end tenant operations, including provisioning, refreshes, copies, migrations, resets, and decommissioning.
• Coordinate requests for customer tenants, ensuring timely execution and proper approvals.
• Manage growth and development of team members, establishing goals and engagement strategies.
• Monitor tenant health, availability, and configuration accuracy.
• Investigate and resolve tenant-related issues, escalating technical problems when needed.
• Maintain operational processes, runbooks, documentation, and service-level expectations.
• Identify process gaps and drive automation, standardization, and continuous improvement.
• Partner with internal/external team members on creation and implementation of new or improved processes.
• Ensure compliance with security, privacy, and internal operational controls.
• Communicate status, risks, and dependencies clearly to stakeholders.

Requirements

Basic Qualifications:

• 3+ years of experience in operations, platform support, technical program management, systems administration, or a related field.
• 3+ years of experience managing customer-facing or internal environments in a SaaS or enterprise software setting.
• 3+ years of experience managing 5 or more employees.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and stakeholder management skills.
• Comfort working with cross-functional teams and operational workflows.
• Analytical mindset with the ability to troubleshoot issues and identify root causes.
• Ability to work under time constraints.
• Previous experience engaging and working with cross-functional enterprise-level software development projects.
• Strong verbal and written communication – must be comfortable working directly with SMEs (Subject Matter Experts).
• Capable of working on multiple projects while maintaining close attention to detail.
• Effective problem-solving and strong interpersonal skills with a positive, ‘can-do’ attitude.
• Self-motivating, dedicated, with a strong sense of accountability.

Preferred Qualifications:

• Experience with tenant provisioning, environment management, or release operations.
• Familiarity with HR, payroll, workforce management, or enterprise SaaS platforms.
• Experience improving operational processes through automation or tooling.
• Knowledge of incident management, change management, and access governance.
• Working knowledge of JIRA, Salesforce, and Microsoft Office applications including PowerBI.

Pay

The pay range for this position is $102,300 to $147,050. The actual base pay offered may vary depending on skills, experience, job-related knowledge, and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation.

Benefits

Learn more about UKG’s benefits and rewards at ukg.com/about-us/careers/benefits.