Mgr Svc Parts Strategic Bus

About the role

This is a remote position. Salary is $100K plus target incentive. Achieve or exceed parts sales objectives for Medical Marketplace.

Responsibilities

• Collaborate with Service and Sales teams to expand online customer base.
• Assess customer need and sell service solutions to the assigned customers; (i.e. Asset Management, Multi-Vendor, 3rd Party, Clinical Engineering, Radiology).
• Provide overall service marketing support of e-commerce platform, including online customer experience, order logistics, help desk/tech support, marketing promotions and finance liaison.
• Support marketing promotions to build customer awareness and drive platform adoption, by appropriately configuring the e-commerce platform promos and discounts.
• Establish cross-sell and pricing rules in collaboration with the parts team.
• Support the development and continuous improvement of digital distribution channel.
• Work closely with Order and Logistics counterpart to ensure order processing, error correction, shipping logistics, payment processing are all working smoothly and images are available for all parts.
• As a resource to provide customer account support, facilitate online registrations, order support, site promotion and timely issue resolution.
• Collaborate with finance to resolve any credit management, credit card processing and tax implication issues as they pertain to the e-commerce platform.
• Follow up on targeted marketing campaigns, service sales leads and cold-calls to capture incremental service sales.
• Maintain and coordinate Service customer relationships for fulfillment and customer satisfaction.
• Perform other duties as assigned.

Requirements

• Healthcare outside direct selling skills.
• Diagnostics Imaging Parts selling and distribution knowledge.
• Asset Management or Multi-Vendor program knowledge.
• Group Purchasing organization and IDN contracting knowledge.
• Keen ability to grasp diagnostic imaging technology, terminology, and industry practices for the purposes selling service contracts and other service-related products.
• Strong ability to effectively converse with imaging professionals.
• Develop and implement market penetration strategies that will increase sales.
• Leverage competitive analysis and market research to develop sales strategies that will ensure sales success.
• Proactively create mind-share to promote the product line.
• Establish relationships with key thought leaders in the zone (market influencers).

Qualifications

• Perform and manage administrative functions/responsibilities in an efficient and cost-effective manner.
• Outstanding presentation skills, including presenting to the C-suite and in large audiences.
• Experience with customer relationship management (CRM) and online shopping channel management.
• Up-to-date and conversant with social and online culture and trends.
• Well-organized with the ability to work both independently and collaboratively.
• Manage time and competing deadlines effectively.
• Passion for quality with great attention to detail.
• Able to work independently and as part of a team.
• Able to thrive in a fast-paced environment.
• Previous experience with e-commerce platforms preferred.
• Strong analytical and business acumen.
• Proven leadership experience.

Skills

• Outside direct sales experience selling capital equipment service contracts and other products and solutions.
• 3 years' service sales experience selling Asset Management or Multi-Vendor programs that includes diagnostic imaging and/or clinical engineering equipment.