Mgr - SIU (Field)

About the Role

The SIU Manager provides direct oversight and guidance for Team Leaders and Investigative staff responsible for conducting investigations of suspected fraud that support the entire insurance enterprise, including Claims Operations, Underwriting, Agency Markets, and Vendor Relations. This role demonstrates high technical expertise in all aspects of insurance fraud and utilizes independent judgment with limited oversight to impact Citizens’ efforts to resist and deter insurance fraud.

We are seeking a high-performing leader to serve as an SIU Manager, working remotely in South Florida, to provide strategic and managerial oversight of the Complex Investigations Team. This team conducts highly complex, high-exposure investigations, often involving organized insurance fraud schemes. The ideal candidate is a strategic investigative leader with deep experience managing multi-entity fraud cases and a proven ability to identify, develop, and disrupt organized fraud networks.

The successful candidate brings advanced analytical capabilities and a data-driven mindset, with a proven track record of examining and interpreting data using Microsoft Excel and/or Power BI. This leader will mentor and guide a highly skilled investigative team while fostering a culture of accountability, innovation, and collaboration. A strong understanding of Florida-specific fraud trends and regulatory requirements is preferred.

About Our Special Investigations Unit (SIU)

At Citizens, financial stewardship drives our Special Investigations Unit’s (SIU) mission to detect and deter insurance fraud with speed and precision. We are committed to continuous improvement leveraging advanced analytics, investigative expertise, and innovative strategies to stay ahead of emerging fraud trends. Building a best-in-class SIU requires exceptional people who thrive in an environment valuing accountability, respect, growth, and ownership. Our culture encourages fresh thinking, where the best ideas—even if new and untried—rise to the top and help shape our success. Contributions are recognized and rewarded, and we support professional development while empowering you to make a meaningful impact in the fight against insurance fraud.

Responsibilities

• Facilitate a work environment that fosters and supports ethical decision-making by motivating, promoting, and modeling ethical behavior, while executing job responsibilities in accordance with Citizens’ core values, ethics, and information protection policies.
• Manage staff, including hiring, goal setting, planning, delegation of work, training, development, coaching/mentoring, and completing performance evaluations.
• Monitor system and user-generated referrals to the unit, assign work, and convey investigative direction.
• Design and monitor data analytic requests that drive quality proactive referrals to business units.
• Inform and equip the insurance enterprise to refer suspected insurance fraud matters to SIU, and keep claims/underwriting leaders and other stakeholders aware of trends and SIU efforts through pertinent information and training materials.
• Serve as a business unit liaison with law enforcement and represent Citizens at SIU industry/intelligence-sharing meetings to ensure suspicious insurance acts are referred to the fraud bureau or other law enforcement/regulatory entities in accordance with Citizens’ policy and Florida statutes.
• Deploy to remote locations and/or extended hours for extended periods to support SIU’s Catastrophe activities; coordinate and provide oversight and operational guidance to SIU field staff deployed for extended hours or serving at Catastrophe Response Centers/Insurance Villages and SIU Strike Teams.
• Integrate traditional investigative techniques with advanced analytics to enhance case development, prioritize high-impact opportunities, and proactively detect emerging fraud trends.
• Build prosecutable cases, collaborate effectively with law enforcement and prosecutorial partners, and drive investigations resulting in measurable enforcement outcomes.
• Clearly communicate complex investigative findings—both qualitative and data-driven—to executive leadership and external stakeholders, including insights derived from Excel analysis, pivot tables, and Power BI dashboards.

Requirements

• High School Diploma or GED.
• Bachelor’s Degree or 4 years of relevant experience, or a combination of college education and relevant experience equivalent to 4 years (Criminal Justice/Corrections, Business Administration, or related field).
• 2 years of managerial, supervisory, or transferable leadership experience.
• 7 or more years of combined experience in handling Property/Casualty claims and SIU investigation.
• In lieu of supervisory experience, 2 or more years of experience leading projects/teams or teams with overall responsibility for project planning and delivering expected results.

Preferred Qualifications

• 7 years of combined experience handling Property/Casualty claims and SIU investigation, with 4 years of leadership experience in the Florida P&C marketplace.
• Strong knowledge of the Florida P&C Insurance marketplace, including coverage, damage assessment, legal climate, and claims law.
• Insurance (SIU) designations: CIFI (Certified Insurance Fraud Investigator), FCLS (Fraud Claims Law Specialist), FCLA (Fraud Claims Law Associate), or CFE (Certified Fraud Examiner).
• Bilingual (English/Spanish).

Skills

• Advanced insurance knowledge necessary to investigate all aspects of fraud across claims, underwriting, and agency markets.
• Comprehensive knowledge of investigative methods to evaluate and apply property insurance laws, rules, regulations, and policies.
• Strong presentation skills, with the ability to identify training needs and develop/present formalized training programs.
• Demonstrated ability to interpret and apply insurance laws, rules, regulations, policies, and operational guidelines.
• Advanced knowledge of investigative methods to evaluate and apply property insurance laws, rules, regulations, and policies.
• Moderate understanding of data analytics and system architecture.
• Leadership skills to foster a work environment supporting ethical decision-making and actions.
• Ability to work independently, multitask, and adapt to frequent priority changes.
• Ability to plan, prioritize workload, organize, and coordinate multiple tasks and projects.
• Ability to coach, mentor, and counsel staff.
• Ability to exercise independent judgment and self-motivation with limited oversight.
• Proficient in Microsoft Office (Word and Outlook); highly skilled in Excel (pivot tables, advanced functions, data manipulation/analysis).
• Experience partnering with Analytics teams to develop data queries, analyze complex datasets, and translate findings into actionable investigative leads.
• Valid Florida driver’s license and ability to operate company-owned/rented vehicles according to Citizens’ policy on vehicle use.
• Participation in catastrophe response, including deployment to remote offices and/or extended hours for extended periods.

Benefits

• Retirement savings plan with a generous company match.
• Medical, dental, and vision coverage.
• Company-paid employee basic life insurance and short-term disability.
• Supplemental life and health insurance.
• Generous company-paid time off: vacation, sick, and holiday leave.
• Employee assistance and wellness programs.
• Tuition reimbursement.
• Learning and career development opportunities.
• Active employee engagement and recognition programs.
• Community and volunteering opportunities.
• Casual dress.

About Us

Citizens Property Insurance Corporation plays a crucial role in Florida’s property insurance marketplace by providing property insurance to homeowners unable to obtain coverage in the private market. We are a not-for-profit company whose employees are driven by our mission to serve the people of Florida as the state’s insurer of last resort and as an innovative thought leader focused on promoting a healthy property insurance market. Our employees are our greatest resource, and we strive to create a corporate culture where employees are engaged—one that maximizes potential, encourages innovation, and fosters career development. Our employees take pride in the company they work for and in being active in their communities.