Mgr, Regional Campus Technology Operations - Savannah, GA

About the role

The Manager provides direct leadership for IT operations at regional AU campuses. This includes supervising campus-based IT professionals, coordinating day-to-day technology support, and managing technology integration for new and existing facilities. The role requires collaboration with faculty, staff, and administrators at regional sites to ensure that academic and clinical activities are fully supported by technology services. The Manager also serves as the primary liaison between distributed campuses and enterprise IT leadership, ensuring alignment of service standards, compliance, and resource allocation.

Responsibilities

• Manage the daily operations of IT support at all regional MCG and DCG campuses, including device management, network coordination, and end-user support.
• Lead planning and implementation of IT services for new facilities and renovations at distributed sites, coordinating with central IT, Facilities, and campus stakeholders.
• Supervise, coach, and evaluate IT staff assigned to regional campuses, ensuring professional development and high-quality service delivery.
• Collaborate with institutional leadership at remote sites to assess needs, resolve issues, and implement solutions that support academic, research, and clinical missions.
• Develop and maintain policies, standards, and procedures to ensure consistency of IT services across all distributed campuses.
• Serve as liaison between regional campuses and enterprise IT leadership, ensuring strategic alignment and issue escalation.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree from an accredited college or university in a related field with at least five years of professional progressively responsible IT experience, to include supervisory or management experience. Valid state driver's license required.

Preferred Qualifications

• Certifications such as ITIL, CompTIA, Microsoft, or related enterprise technology credentials, experience supporting IT operations in academic or healthcare environments, proven success in managing technology planning for new buildings or campus expansions.

Knowledge, Skills, & Abilities

• Knowledge
  • Proficient in Microsoft Office and other computer software/databases.
  • Knowledge of IT service delivery models in higher education and healthcare environments.
  • Knowledge of end-user computing, device management, and distributed site support practices.
• Skills
  • Strong organizational and project management skills for integrating IT into new facilities.
  • Strong problem-solving skills and ability to make operational decisions independently.
  • Detail-oriented with the ability to multitask and prioritize.
  • Excellent interpersonal, verbal, and written communication skills.
• Abilities
  • Ability to maintain confidentiality.
  • Ability to supervise and develop technical staff at remote locations.
  • Ability to collaborate with varied stakeholders, including faculty, clinical staff, and administrators.

Shift/Salary/Benefits

Shift: Days; Monday- Friday (work outside of regular business hours may be required)
Position is located in Savannah, GA
Pay Band: B15
Salary: $82,800/annually - $95,200/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled.

Conditions of Employment

• All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
• If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
• Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

Other Information

• This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
• Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
• Equal Employment Opportunity: Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!
Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee