MGR II OPERATIONS

About the Role

As the Senior Operations Manager at TE, you will lead initiatives across the value stream by developing supervisors, executing Daily Improvement activities, optimizing labor deployment, managing the tiered escalation process, and advancing workforce cross-training strategies. This role partners with operational leaders to build a culture of accountability, continuous improvement, employee engagement, and sustainable performance. You will drive operational performance by developing frontline leaders, identifying process inefficiencies, implementing standardized work, and ensuring labor resources are effectively deployed to meet safety, quality, delivery, and productivity objectives.

Responsibilities

• Operational Excellence Leadership (TEOA)
  • Lead the implementation and sustainment of Operational Excellence (TEOA) principles and continuous improvement methodologies.
  • Establish and maintain standardized work processes that improve safety, quality, productivity, and customer service.
  • Facilitate root cause analysis and corrective action activities to eliminate recurring operational issues, fostering a problem-solving culture at the floor level.
  • Drive execution of Lean, Kaizen, 5S, visual management, and organizational problem-solving initiatives.
  • Develop performance management systems using KPIs, scorecards, operational reviews, and goal alignment across team functions.
  • Promote a culture of continuous improvement and operational discipline throughout the department and organization.
• Supervisor Development
  • Coach, mentor, and develop frontline supervisors to enhance leadership capability and operational effectiveness.
  • Build structured development plans focused on leadership behaviors, accountability, employee engagement, and problem-solving skills.
  • Conduct routine leadership development sessions and operational coaching via one-on-one and Gemba processes.
  • Ensure supervisors effectively manage performance, attendance, productivity, safety, and employee relations.
  • Develop succession plans and talent pipelines for key operational leadership positions, emphasizing Group Leader development.
• Managing Daily Improvement (MDI)
  • Lead Tiered Daily Management System (DMS) execution across all operational areas and drive cross-functional engagement.
  • Facilitate daily operational reviews to identify performance gaps and prioritize improvement opportunities.
  • Ensure effective use of tier meetings, visual management boards, and action tracking systems.
  • Monitor and drive closure of operational action plans.
  • Utilize operational data to identify trends, track performance, and prioritize resources.
  • Foster a culture where frontline teams actively identify and resolve operational issues.
• Labor Deployment & Workforce Optimization
  • Develop labor deployment strategies that align staffing resources with operational demand.
  • Monitor productivity metrics and adjust workforce allocation to maximize efficiency.
  • Partner with operations leaders to establish labor standards and workforce planning models.
  • Ensure labor utilization supports service objectives while controlling operational costs.
  • Analyze staffing trends, capacity requirements, and operational constraints to improve workforce effectiveness.
  • Identify opportunities to improve labor flexibility and responsiveness to changing business needs.
• Cross Training & Workforce Flexibility
  • Develop and execute comprehensive cross-training programs to increase workforce versatility and operational resilience while integrating with the AG5 system.
  • Create skill matrices and training roadmaps for operational teams.
  • Partner with supervisors to identify training gaps and prioritize skill development activities.
  • Monitor cross-training progress, certification levels, and workforce readiness metrics.
  • Improve organizational flexibility by expanding employee capabilities across multiple work areas through inter-departmental cooperation.
  • Support succession planning through the development of multi-skilled team members.
• Safety, Quality & Compliance
  • Champion a safety-first culture and ensure compliance with all company and regulatory requirements.
  • Support quality systems and operational audits to maintain process integrity.
  • Ensure operational processes consistently meet customer expectations and service commitments.
  • Investigate operational incidents and implement corrective actions to prevent recurrence.
  • Drive a behavior-based safety culture built around employee engagement and feedback.

Requirements

• Education
  • Bachelor’s Degree in Business, Operations Management, Supply Chain, Industrial Engineering, or related field preferred.
  • Equivalent combination of education and operational leadership experience may be considered.
• Experience
  • 7+ years of progressive operations leadership experience.
  • 3+ years leading managers and supervisors in a manufacturing or operational environment, with preference for higher-mix, lower-volume settings.
  • Demonstrated success implementing Operational Excellence, Lean, Continuous Improvement, or Daily Management Systems.
  • Experience managing labor planning, workforce deployment, and productivity initiatives.
  • Proven track record developing frontline leadership teams.
• Preferred Certifications
  • Lean Six Sigma Green Belt or Black Belt.
  • Operational Excellence or Continuous Improvement certifications.
• Key Competencies
  • Continuous Improvement Leadership
  • Supervisor Coaching & Development
  • Tiered Daily Management Systems
  • Labor Planning & Deployment
  • Cross-Training Strategy
  • Lean Methodologies
  • Root Cause Analysis
  • Workforce Development
  • Change Management
  • Data Analysis & KPI Management
  • Employee Engagement
  • Performance Management
  • Problem Solving & Decision Making

Success Measures

• Safety performance and compliance results
• Supervisor development and leadership bench strength
• Daily Improvement execution and action closure rates
• Productivity and labor utilization improvements
• Cross-training completion and workforce flexibility metrics
• Cost savings and operational efficiency gains
• Employee engagement and retention
• Quality and service performance outcomes
• Continuous improvement project implementation and sustainability

About TE Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal, and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram, and X (formerly Twitter).

Pay

Competitive base salary range: $143,000 – $180,000 (subject to change based on physical location). Total compensation includes base salary, incentives, and benefits.

Benefits

• Comprehensive health insurance
• 401(k) retirement plan
• Disability and life insurance
• Employee stock purchase plan
• Paid time off
• Voluntary benefits