Mgr Human Resources

About the role

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our team members staying true to our vision, mission, and values.

Responsibilities

• Support the hotel's commitment to providing an environment that treats Team Members with dignity, respect, and fairness.
• Proactively address day-to-day issues with managers, identify practical solutions to a range of HR matters, and recommend appropriate action to the Director of Human Resources.
• Assist the Director of Human Resources in conducting internal investigations; maintain accurate and complete investigation records; support the development of solutions to resolve issues.
• Aid in maintaining and updating property Policies & Procedures; coordinate the communication and distribution of these guidelines, policies, and procedures.
• Maintain awareness of union activity on property; escalate concerns to the Director of Human Resources as appropriate.
• Maintain working knowledge of the property CBA; assist in communicating and training department heads and managers on CBA policies.
• Assist with the coordination and execution of all recruitment activities, including the sourcing and selection of qualified candidates in partnership with department heads.
• Absorb all employment-related activities, including offers of employment, onboarding, relocation, and required new hire paperwork.
• Partner with departments to provide proactive coaching to Team Members; assist with developmental plans and terminations as needed.
• Ensure all termination paperwork is properly completed (e.g., exit interview, return of all hotel-issued property, locker inventory) and that the HRIS is updated accordingly to reflect separation of employment.
• Support and help drive Team Member recognition and engagement programs, including engagement activities and celebrations.
• Monitor the Workers' Compensation process and procedures; maintain related tracking and documentation; liaise with the third-party administrator as necessary.
• Process requests from federal, state, or private entities, including but not limited to wage garnishments, subpoenas, and release of information requests; partner with the Director of Human Resources as needed.
• Actively participate in the delivery and coordination of the Team Member Engagement Survey, including follow-up action plans.
• Maintain the security and confidentiality of all pertinent information throughout the hotel, including all Human Resources records.
• Maintain awareness of labor relations activity on property; partner with the Director of Human Resources, General Manager, and regional support, and take approved action as necessary.
• Absorb all Human Resources activities and projects as needed.

Qualifications

• Ability to maintain a high level of confidentiality and professionalism at all times.
• Bachelor's degree in Human Resources Management, Hospitality, or a related field preferred.
• Minimum of 3 years of Human Resources experience, with at least 1–2 years at the manager or senior generalist level.
• Working knowledge of federal and state employment laws and regulations.
• Experience supporting employee relations matters, including investigations and progressive discipline, preferred.
• Experience in a union environment and familiarity with collective bargaining agreement administration preferred.
• Proficiency with HRIS platforms and Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
• Pragmatic problem-solving skills with the ability to exercise independent and sound judgment.
• Self-starter with the ability to manage competing priorities in a team-focused environment.
• Engaging, approachable personal presence consistent with luxury hospitality standards.
• Bilingual communication skills a plus, but not required.