Mgr, Experience Product Manager

About the role

Product Management The Product Management role is responsible for managing aspects of the product strategy and the end-to-end product lifecycle. This role focuses on TIAA's participant Mobile App – an important digital channel to strengthen engagement, drive growth, and reduce operational costs.

Responsibilities

• Product Strategy & Backlog Management: Gather requirements across multiple product development teams and stakeholders to determine overall priority for development; Develop 12- to 18-month product roadmaps for the mobile app that reflect competitive positioning, client need, and business strategy; Design and implement key solutions in support of the Experience Product roadmap; Define success metrics for the mobile app and ensure they are met, including Customer Effort Score (CES), digital channel initiation, and other client health and business metrics.
• Customer Experience & Journey Design: Identify all customer touchpoints, ensuring seamless integration