MGR, DRIVER SUPPORT II

About the Role

This position provides leadership within a team of Driver Managers to exceed all required metrics for safe and efficient operation, maximize revenue, minimize costs, and meet or exceed customer service needs. The role involves leading Driver Team Members and other Driver Managers by modeling USA Truck’s core values.

Responsibilities

• Coach Driver Managers to understand fleet operational costs, network needs, and balances.
• Develop efficient plans to drive long-term performance and foster a winning environment for all team members.
• Perform daily functions of the Driver Manager role for a group of Driver Team members.
• Monitor, coach, and counsel Driver Managers in proper safety practices and compliance to achieve company standards and metrics.
• Direct assigned Driver Team Members to operate in a safe and compliant manner at all times, in accordance with DOT regulations and company policies.
• Fill in and assist with Regional Manager duties as required.
• Recommend measures to improve procedures, performance, and quality of services.
• Analyze and resolve work problems or assist employees in solving work problems.
• Mentor Driver Managers on building strong relationships with each Driver to promote driver retention.
• Lead your team to achieve company accident goals and safety compliance.
• Monitor utilization, maintenance goals, and layover trucks.
• Communicate effectively with other departments to ensure a successful operation.
• Prepare and present training necessary for team members to achieve desired results.
• Model and teach effective communication to internal and external customers.
• Collaborate with the Fuel Management Team to maximize fleet fueling and idle time efficiencies.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years of fleet operations experience.
• Experience in a management role.
• Strong general knowledge of DOT regulations.
• General knowledge of freight management, including pricing, planning, and customer service.

Skills

• Proficiency in Microsoft Office.
• Ability to develop team members through effective coaching skills.
• Effective communication and collaboration laterally, upward, and downward.
• Ability to deliver exceptional service through positive engagement and patience.
• Ability to work in a team environment to continuously improve results.
• Ability to promote a culture of trust and safety.