Mgr, Data Platform Operations

What You'll Do

• Responsible for building and owning the framework for the day-to-day monitoring and operational support of Snowflake data platform pipelines
• Own and transition the platform operations work into a dedicated, scalable operations practice
• Ensure platform stability and reliability through proactive monitoring, effective incident response, and timely resolution of technical issues
• Own SLA performance by tracking operational metrics, addressing breaches, and driving corrective actions as required
• Oversee end-to-day data operations monitoring and communicate platform performance, risks, and issues to stakeholders
• Maintain and govern operational documentation, including platform design artifacts, configuration standards, and troubleshooting procedures
• Serve as the primary escalation point for operational issues, collaborating with cross-functional teams while coaching and guiding the engineering team

What You'll Bring

• Minimum 6 years of recent experience managing data operations, including data pipeline monitoring and incident response, with strong knowledge of Snowflake
• 2+ years of people-management experience leading technical/engineering teams
• Strong ability to develop and maintain clear, comprehensive technical and operational documentation
• Demonstrated success meeting SLAs and performance metrics, with a continuous improvement mindset and the ability to translate platform insights into actionable improvements
• Strong communication and collaboration skills, with experience supporting strategic planning and cross-functional stakeholders
• Bachelor's degree in computer science or equivalent experience
• Nice to have: familiarity with Generative and Agentic AI concepts as applied to monitoring and operations tooling

How We Work

• We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

How We Reward You

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Pay

Commensurate with experience

Schedule

Varies