Mgr Complex CAT

About the role

Mercury Insurance's Complex Catastrophe Claims Manager leads the response to claims that require our highest level of expertise, coordination, and care. This role supports policyholders and communities after severe events such as extensive wildfires, major hurricanes, tornadoes, and other large-scale catastrophes. You will lead a geographically dispersed Complex Catastrophe Response Team responsible for high-severity property claims and surge operations. You will set the direction for complex claim handling, guide high-severity claim decisions, coordinate resources across multiple functions, and help ensure that customers receive clear communication, timely decisions, and thoughtful support during difficult moments.

Responsibilities

• Strengthen organizational capacity and coordinate response across Claims, Operations, Legal, Underwriting, Finance, Technology, Communications, and external partners
• Plan and run Mega CAT scenarios, develop and maintain catastrophe-response protocols, improve readiness, strengthen organizational capacity, and lead execution when an event occurs
• Partner with senior leaders and teams across Claims, Operations, Legal, Underwriting, Finance, Special Investigations, Subrogation, Technology, Communications, vendors, independent adjusters, and other business partners
• Use digital tools, operational dashboards, analytics, and emerging capabilities to improve decision-making, strengthen response coordination, increase capacity, and adapt quickly as customer needs, claim conditions, and business priorities change

Qualifications

• This is both a strategic and hands-on leadership role
• Technology, data, and change agility are central to this role
• Position is remote with regular field travel and CAT deployments
• During an active event, the role may require extended hours, weekends, holidays, and rapid travel to affected areas
• Travel expectations will vary based on business needs and the severity, location, and duration of each event

Pay

State specific pay scales for this role are as follows: $118,664 to $230,619 (NJ, NY, WA, HI, AK, MD, CT, RI, MA); $107,876 to $209,653 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME); $97,089 to $188,688 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV). In CA: Typical hiring range is $157,177.00 to $192,105.00. The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401(k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more