Mgr Business Solutions

About the role

Atmos Energy is seeking a strategic and collaborative Manager, Business Solutions to serve as a key partner between our business organizations and Information Technology teams. As a key leader in our corporate IT organization, you will help shape how technology enables business success at Atmos. The ideal candidate combines strong business acumen, a process-centric way of thinking, technology leadership, excellent oral and written communication skills, and intentional relationship management skills. You'll lead a small team of business solutions professionals while partnering closely with leaders across the enterprise to drive innovation, support organizational change, and maximize the value of technology investments.

Responsibilities

• Facilitates ongoing communication, reporting, and strategic planning with business stakeholders.
• Partners with leaders across the enterprise to ensure technology solutions are designed in accordance with business requirements.
• Maintains awareness of existing and upcoming business needs.
• Ensures application effectiveness is monitored and re-evaluated over time.
• Assists in aligning technology investments with business goals, priorities, and operating plans.
• Assists with mapping technology capabilities to business capabilities and developing business application architectures.
• Identifies and elevates opportunities for introducing or enhancing technology in response to evolving business needs and in support of the end-user.
• Networks with vendors and other external resources to ensure programs keep pace with new technological developments and incorporate industry best practices.
• Assists in the evaluation of emerging technologies, platforms, and tools.
• Facilitates solution evaluations through RFPs, vendor selections, and fit-gap analysis.
• Creates documentation, process models, and presentations for responsible areas and leadership to facilitate understanding of application functionality.
• Supports organizational change management and system adoption activities.
• Collaborates with stakeholders to identify system and process improvements to enhance business effectiveness and user experience.
• Identifies and analyzes risks related to work activities to ensure risk responses are implemented when events occur.
• Supports subject matter experts and IT staff in resolving application issues and recommending solution design alternatives for product enhancements.
• Reviews the application roadmap, evaluates product release functionality, and researches industry trends and best practices to determine feasibility of installations, upgrades, and replacements.
• Maintains visibility into demand and works with key stakeholders to assess and prioritize technology requests.
• Provides project leadership, defines and documents goals, and gathers technology requirements.
• Assists in identifying, evaluating, and developing IT system needs, resources, and procedures to meet project requirements.
• Ensures objectives are communicated clearly to users and developers.
• Investigates and resolves discrepancies in a timely manner.
• May act in place of a project manager.
• Develops and monitors functional area budgets to ensure efficient utilization of resources.
• Plans and directs the achievement of area goals and objectives within established Company policies.
• Maintains adequate staffing levels to ensure proper administration of activities.
• Selects, develops, motivates, and evaluates the performance of assigned employees.
• Manages, coaches, and mentors team members; provides specific, timely, and constructive performance feedback.

Requirements

• Bachelor's degree in Business, Information Technology, or a related field, or an equivalent combination of education and experience.
• Seven or more years of experience in business solutions, business systems, information technology, or related disciplines.
• Experience partnering with business stakeholders to translate business needs into technology solutions.
• Demonstrated ability to lead cross-functional teams and influence decision-making across multiple levels of an organization.
• Strong analytical, problem-solving, and communication skills.

Preferred Qualifications

• Experience leading business application and enterprise technology initiatives.
• Project or program management experience.
• Experience with technology strategy, business architecture, process improvement, or digital transformation initiatives.
• Knowledge of utility operations or regulated business environments is a plus.

Skills

• Ability to communicate, persuade, and influence internal and external customers, including senior management, on technical or complex matters.
• Ability to perform analyses involving ratios, percentages, and simple statistical methods.
• Working knowledge of various software applications to create documents, reports, and graphics.

Physical Demands & Work Conditions

• Occasionally performs activities including bending, stooping, grasping, reaching, twisting, turning, and lifting.
• Works in an office environment.