MGBW FT Sales Lead

About the role

As the Sales Lead, you will support the General Manager in driving sales performance and delivering exceptional customer experiences throughout the store. You will take ownership of the selling culture by leading through example, fostering meaningful customer relationships, and supporting the development of associates through coaching and partnership. Working closely with the General Manager, Operations Lead, and all store associates, you will help create an engaging, service-driven environment that inspires customers and delivers results. This is a hands-on and flexible role that requires balancing customer engagement, selling, operational support, and broader store priorities. You will be empowered to identify opportunities, solve problems, and drive results while partnering closely with the General Manager to achieve the overall success of the business.

Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.’s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.

Responsibilities

• Serve as a primary keyholder, executing store opening/closing procedures, secure store access, and overall store supervision in the absence of the General Manager
• Support the General Manager in achieving sales goals through exceptional customer experiences, coaching, and sales leadership
• Lead by example to consistently achieve individual and store sales goals while inspiring others through personal selling behaviors and results
• Foster a customer-first selling culture built on meaningful engagement, relationship building, and personalized service—not simply completing transactions
• Build and maintain lasting customer relationships through proactive outreach, follow-up, and consistent communication before and after the sale
• Leverage available sales tools, customer information, and business resources to identify opportunities, generate repeat business, and grow customer loyalty
• Coach and support associates through real-time selling, product knowledge, customer engagement, and best practices that drive sales and long-term customer relationships
• Encourage associates to identify customer needs, present solutions, overcome objections, and confidently guide customers throughout the sales journey
• Partner with the Operations Lead and store leadership to ensure customers receive a seamless experience from purchase through delivery or pickup
• Execute visual merchandising standards, floor sets