MG Patient Service Specialist

About the role

This position functions as a member of the administration team and completes assigned daily front-end tasks to ensure smooth day-to-day operations in the BHMG physician practice.

Responsibilities

• Takes messages and ensures the appropriate physician/staff member receives the information.
• Provides routine information to callers and gives only authorized medical advice from a provider.
• Provides a high level of customer service to all new and existing patients of the practice.
• Creates patient cases and documents telephone calls and messages into EPIC.
• Schedules patient appointments and appropriate testing for patients as requested.
• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information.
• Conducts eligibility checks to ensure insurance is reflected accurately.
• Collects required insurance co-pays from patients including any prior balances.
• Follows scheduling notes and directs patient visits in other BHMG practices as advised.
• Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
• Responsible for obtaining prior authorizations and/or insurance referrals as per practice need.
• Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines.
• Schedules specialty appointments/testing as required.
• Performs work in EMR buckets as directed and per practice need.
• Responsible for informing manager of administrative supply needs or assisting with ordering.
• Follows up with providers on missing slips and creates claims in EPIC.
• Responsible for working assigned revenue cycle buckets as directed.
• Must be able to work independently with little supervision.
• Adheres to SMG policies.
• Always uses discretion to ensure patient confidentiality.
• Performs other duties as requested.

Requirements

• One to three years as a medical assistant preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Athena a plus).
• Education: Experience with Microsoft Office, Word, Excel, and Outlook preferred; High School Diploma or equivalent required; Education from an approved medical assistant program or equivalent preferred.

Qualifications

• High School Diploma or equivalent required.

Skills

• Microsoft Office proficiency (Word, Excel, Outlook).

Benefits

N/A

Pay

$18.13-$29.90

Schedule

Day shift: 8am - 5pm