Meter Supervisor

Description of responsibilities

• Develop and lead a team to maintain the metering infrastructure.
• Collect readings for the billing cycles.
• Oversee Fireline compliance.
• Manage cross connection control program.
• Plan and coordinate readings, ensure proper maintenance, respond to unread, estimated, high-use, backwards meters and other reports.
• Supervise, train, and evaluate Customer Care Technicians while setting strategic direction for the division.
• Plan and coordinate installation, calibration, maintenance, and replacement of water meters and MIUs.
• Oversee investigation of high bill complaints, readings for settlement sheets, calibration of meters, low pressure issues, and investigation of customer leaks.
• Manage audits for Cross Connection Devices and Fireline services including reading of meters and obtaining volume of water used annually for testing.
• Review reports on Automated Metering Software and ensure accurate billing cycle readings.
• Cookordinate service requests, work orders, and GIS updates using City Works.
• Assess pipes, collaborate with contractors, engineers, and customers to plan and coordinate projects.
• Manage budget for division and purchase equipment, maintain inventory of meters, MIU’s and tools for staff.
• Develop and maintain standard operating procedures (SOPs).
• Ensure compliance with safety standards, regulations, and union agreements.

Required experience

• 5-10 years of experience in testing, repair, and installation of utility metering and billing operation depending upon size and complexity of system or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
• Experience in water system operations, maintenance, and minor construction.
• Prior supervisory or team leadership experience preferred.
• Experience working with automated metering infrastructure and related technologies.

Required skills

• Strong leadership and team development abilities.
• Knowledge of metering systems, cross connection control, fireline services and billing systems.
• Knowledge of City Works, GIS systems, and automated metering software.
• Analytical and problem-solving skills for system performance and troubleshooting.
• Effective communication skills for working with staff, customers, contractors, and regulatory agencies.
• Organizational and project management skills, including budgeting and scheduling.
• Knowledge of safety practices, including confined space entry.
• Ability to manage conflict and enforce policies fairly.
• Flexibility to adapt to changing regulations and operational needs.

Required Education

• A high school diploma or equivalent required.
• Supplemental coursework in mechanical or technical subjects preferred.

How to apply

To apply for this position, please visit our careers page at Careers - Capital Region Water. For more information on Capital Region Water, including our company culture and employee benefits, visit our website at Home - Capital Region Water.

Note: Capital Region Water is an Equal Opportunity Employer and actively promotes a diverse and drug-free workplace.