MES Site IT Coordinator / MES Support Lead

Key Responsibilities

• Act as the main site-level IT coordinator and governance contact for MES project and support activities.
• Build strong working relationships with Operations, Quality, MSAT, Validation, site IT, Global MES, Infrastructure, ERP, vendors, and implementation partners to drive alignment.
• Capture site feedback, process gaps, user needs, and local constraints in a structured way.
• Support business process reengineering and help align site processes with the core MES template, standard ways of working, and practical shopfloor needs.
• Coordinate MES lifecycle activities including requirements, design, build, testing, training, go-live, hypercare, support handover, and steady-state operations.
• Track site-level MES actions, risks, issues, dependencies, decisions, and readiness items with clear ownership and follow-up.
• Coordinate technical and functional discussions between site users, Global MES teams, and offshore development/configuration teams.
• Support site readiness activities including infrastructure, user access, shopfloor devices, printers, scanners, terminals, interfaces, and connectivity.
• Coordinate required testing and compliance-related activities by helping site teams participate, provide inputs, and close actions as needed.
• Log, track, and escalate MES issues to the right support teams with clear business impact, priority, and required details.
• Create and update MES-related documents such as SOPs, work instructions, user guides, support guides, and training materials.
• Maintain clear site records for key decisions, open actions, issue follow-ups, knowledge transfer, and support handover.
• Manage site-level MES governance by coordinating demand, changes, open tickets, priorities, escalations, and improvement items.
• Work with Operations, Quality, MSAT, Validation, Global MES, and support teams to ensure MES does not become a bottleneck for site operations.
• Identify recurring issues, support gaps, training needs, process pain points, and improvement opportunities to strengthen MES operations at the site level.
• Support site-level MES change requests, impact assessment, testing coordination, documentation updates, training coordination, and adoption follow-up.

Qualifications

• Bachelor degree or equivalent experience in Engineering, Computer Science, Life Sciences, Information Technology, or related field.
• Experience supporting MES implementation or site IT project coordination in manufacturing environments.
• Deep understanding of MES platforms and manufacturing processes.
• Strong functional and technical understanding of MES platforms and manufacturing processes.
• Ability to drive clarity in requirements, support business process reengineering, manage site-level MES governance, and coordinate activities across the MES lifecycle.